The care company often cancel visits or offer phone support, which doesn't help with physical issues

marcus1664
Online Community Member Posts: 1 Listener
Good morning,
I am an amputee in a wheelchair with a diagnosis of bipolar disorder.. last time I was released from a section I was offered support in the community 10 hours a week! Lovely!!
Only travel is most of the time I'm it puts me in more of a bad mood to have it it than not. The staff themselves are great... But the company running the business SJ takes on more clients without the staff to support them...
So I had a a visit planned today, it was cancelled, I was offered phone support which doesn't help me with any physical issues, like getting food!! And it's the the third time this week already! Weekend they have no cover for me yet.
Nightmare!
I am an amputee in a wheelchair with a diagnosis of bipolar disorder.. last time I was released from a section I was offered support in the community 10 hours a week! Lovely!!
Only travel is most of the time I'm it puts me in more of a bad mood to have it it than not. The staff themselves are great... But the company running the business SJ takes on more clients without the staff to support them...
So I had a a visit planned today, it was cancelled, I was offered phone support which doesn't help me with any physical issues, like getting food!! And it's the the third time this week already! Weekend they have no cover for me yet.
Nightmare!
0
Comments
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Hi and welcome to the community
I am also an amputee so can understand your needs
Can you make a complaint or speak to the manager and explain the situation if you haven't already
Maybe look into alternative care providers0 -
Hello @marcus1664 and welcome to the community.
Thanks for reaching out today, I'm so sorry to hear about the shortage of staff at your care provider. As janer1967 has suggested, I think it would be a good idea to call and explain everything to them if you haven't already.
Is there a loved one or someone you trust close by, who could help assist you with things this weekend?0 -
That does sound rough.0
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Hi @marcus1664
Have you been able to get any food and essential items in this weekend?
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