Received PIP payment but not yet a decision letter.

edzusbalodis
edzusbalodis Community member Posts: 2 Listener
in PIP, DLA, and AA
Hello everyone!

I hope everyone is good :)

As title says our situation is that my wife received PIP payment *as bank payment says*
but we don't have a decision letter yet.
Our story begun on middle of August when we called pip to start a claim, after 2 weeks after call we did not get a form for the claim so we called pip and chased it down and they apology as they sent form to wrong address, after call in about weeks time we got the form (4th of October ). Everything was filled , attached additional paperwork - well everything as usually it would be and sent away (6th of October ). 
On 27th of October we got message: We got your form!
20th of January we had assessment and not long after it we got message from DWP that they got assessment notes and it would take up to 8 weeks for decision .
So now on 10th of February wife got payment from PIP ( £2044.67 ) but the oddest part is that we don't have decision letter yet, is this normal or should we be worried ?

Thank you in advance! 

Comments

  • poppy123456
    poppy123456 Community member Posts: 59,054 Championing
    Hi,
    Nothing at all to be worried about. It's perfectly normal to receive payment into your bank before the decision letter. It can take a couple of weeks sometimes to receive the letter. When you recieve it, it will tell you what award she's been given, the length of time and what day to expect future payments.
  • edzusbalodis
    edzusbalodis Community member Posts: 2 Listener
    poppy123456 said:
    Hi,
    Nothing at all to be worried about. It's perfectly normal to receive payment into your bank before the decision letter. It can take a couple of weeks sometimes to receive the letter. When you recieve it, it will tell you what award she's been given, the length of time and what day to expect future payments.
    Thank you so much for the answer. It calms down a bit now.
  • Alex_Alumni
    Alex_Alumni Scope alumni Posts: 7,538 Championing
    Hi @edzusbalodis as Poppy says this is quite normal, you should get your letter in the coming weeks. I'm glad you're feeling more reassured now, hopefully now you can enjoy the sunshine today where you are :)

    Alex
  • chuma
    chuma Community member Posts: 7 Listener
    I have been backdated as it is I'n my account yet still no letter over 2 weeks from being sent the text informing me of a letter being sent out to me? Who exactly shall I contact at pip. ?
  • poppy123456
    poppy123456 Community member Posts: 59,054 Championing
    edited January 2023
    chuma said:
    I have been backdated as it is I'n my account yet still no letter over 2 weeks from being sent the text informing me of a letter being sent out to me? Who exactly shall I contact at pip. ?

    Given the backlogs of post with Royal Mail i'm not surprised that you haven't received the decision letter yet. Friday i received a letter dated end of November. You can contact PIP on the following number.

    Personal Independence Payment (PIP)

    Telephone: 0800 121 4433
    Textphone: 0800 121 4493
    Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 4433
    British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
    Monday to Friday, 9am to 5pm

  • calcotti
    calcotti Community member Posts: 10,005 Championing
    Have received today a letter posted on 15th December.
  • Queenv27
    Queenv27 Community member Posts: 51 Connected
    chuma said:
    I have been backdated as it is I'n my account yet still no letter over 2 weeks from being sent the text informing me of a letter being sent out to me? Who exactly shall I contact at pip. ?
    Hi Chuma,
    Don't worry much about not receiving your award letter 
    I was awarded pip 25th November 2022, am still waiting for my decision letter, I called dwp 20th of December, they sent out another letter but am yet to receive 🙄😆


  • chuma
    chuma Community member Posts: 7 Listener
    Thank you to everyone who was able to help. I appreciate it ♿
  • whalkwy786
    whalkwy786 Community member Posts: 10 Listener
    Hi i was awarded pip on 3rd of August still no payment or letter I rang today and was told it's still with case worker and ther has been an error with system  hopefully will get it sorted soon and case worker will ring me today.later on I didn't understand when am awarded pip was told.letter shud have been with me since.last week  now.am stressed what's going on can anyone.help.plz
  • poppy123456
    poppy123456 Community member Posts: 59,054 Championing
    whalkwy786 said:
    Hi i was awarded pip on 3rd of August still no payment or letter I rang today and was told it's still with case worker and ther has been an error with system  hopefully will get it sorted soon and case worker will ring me today.later on I didn't understand when am awarded pip was told.letter shud have been with me since.last week  now.am stressed what's going on can anyone.help.plz

    Unfortunately, we can only guess what's happened and you'll need to wait for someone to ring you back.
  • Hannah_Alumni
    Hannah_Alumni Scope alumni Posts: 7,906 Championing
    @whalkwy786 I'm sorry that it is causing you so much stress. I hope the call goes well :) 

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