Received PIP payment but not yet a decision letter.

edzusbalodis

Hello everyone!

I hope everyone is good

As title says our situation is that my wife received PIP payment *as bank payment says*
but we don't have a decision letter yet.
Our story begun on middle of August when we called pip to start a claim, after 2 weeks after call we did not get a form for the claim so we called pip and chased it down and they apology as they sent form to wrong address, after call in about weeks time we got the form (4th of October ). Everything was filled , attached additional paperwork - well everything as usually it would be and sent away (6th of October ). 
On 27th of October we got message: We got your form!
20th of January we had assessment and not long after it we got message from DWP that they got assessment notes and it would take up to 8 weeks for decision .
So now on 10th of February wife got payment from PIP ( £2044.67 ) but the oddest part is that we don't have decision letter yet, is this normal or should we be worried ?

Thank you in advance! 

poppy123456

Hi,

Nothing at all to be worried about. It's perfectly normal to receive payment into your bank before the decision letter. It can take a couple of weeks sometimes to receive the letter. When you recieve it, it will tell you what award she's been given, the length of time and what day to expect future payments.

edzusbalodis

poppy123456 said:

Hi,

Nothing at all to be worried about. It's perfectly normal to receive payment into your bank before the decision letter. It can take a couple of weeks sometimes to receive the letter. When you recieve it, it will tell you what award she's been given, the length of time and what day to expect future payments.

Thank you so much for the answer. It calms down a bit now.

Alex_Alumni

Hi @edzusbalodis as Poppy says this is quite normal, you should get your letter in the coming weeks. I'm glad you're feeling more reassured now, hopefully now you can enjoy the sunshine today where you are

Alex

chuma

I have been backdated as it is I'n my account yet still no letter over 2 weeks from being sent the text informing me of a letter being sent out to me? Who exactly shall I contact at pip. ?

poppy123456

chuma said:

I have been backdated as it is I'n my account yet still no letter over 2 weeks from being sent the text informing me of a letter being sent out to me? Who exactly shall I contact at pip. ?

Given the backlogs of post with Royal Mail i'm not surprised that you haven't received the decision letter yet. Friday i received a letter dated end of November. You can contact PIP on the following number.

Personal Independence Payment (PIP)

Telephone: 0800 121 4433
Textphone: 0800 121 4493
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 4433
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 9am to 5pm

calcotti

Have received today a letter posted on 15th December.

Queenv27

chuma said:

I have been backdated as it is I'n my account yet still no letter over 2 weeks from being sent the text informing me of a letter being sent out to me? Who exactly shall I contact at pip. ?

Hi Chuma,
Don't worry much about not receiving your award letter 
I was awarded pip 25th November 2022, am still waiting for my decision letter, I called dwp 20th of December, they sent out another letter but am yet to receive 🙄😆

chuma

Thank you to everyone who was able to help. I appreciate it ♿

whalkwy786

Hi i was awarded pip on 3rd of August still no payment or letter I rang today and was told it's still with case worker and ther has been an error with system  hopefully will get it sorted soon and case worker will ring me today.later on I didn't understand when am awarded pip was told.letter shud have been with me since.last week  now.am stressed what's going on can anyone.help.plz

poppy123456

whalkwy786 said:

Hi i was awarded pip on 3rd of August still no payment or letter I rang today and was told it's still with case worker and ther has been an error with system  hopefully will get it sorted soon and case worker will ring me today.later on I didn't understand when am awarded pip was told.letter shud have been with me since.last week  now.am stressed what's going on can anyone.help.plz

Unfortunately, we can only guess what's happened and you'll need to wait for someone to ring you back.

Hannah_Alumni

@whalkwy786 I'm sorry that it is causing you so much stress. I hope the call goes well