Underpayment of UC

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donna80
donna80 Community member Posts: 3 Listener
edited May 2022 in Universal Credit (UC)
Hi me and my partner claim uc as a couple and recieve fortnightly payments and our statement for the 20th April says the amount we should recieve after all deductions which is £427 but we only received £360 but the uc say 427 was what we was payed but that isn't correct I have tried to contact them but keep getting the same old we will contact the case worker this has been said 3 times over the last week with no response can anyone advise me thank you in advance? 





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  • janer1967
    janer1967 Community member Posts: 21,922 Championing
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    Hi and welcome to the community 

    Have you put a note on your journal marked as a payment query as these ho to the case manager 
  • donna80
    donna80 Community member Posts: 3 Listener
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    No I will try now thank you 
  • donna80
    donna80 Community member Posts: 3 Listener
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    Still no. Luck