CALLING PIP LINE. If you got through, how long did you wait?

Itsasecret

hi there just wondering has anyone had any problems getting through to PIP line if you did get through how long did you wait? I’m trying for 5th time now each time waiting more than 50 mins appreciate any feedback xx 

poppy123456

Best time to ring is as soon as they open at 9am. Even then, you could still be on hold for an hour, sometimes longer.

slc244

I rang at 12 today and I waited for 45 mins for them to answer, If that helps at all 

Alex_Alumni

Thanks for sharing @slc244

Sometimes it can help to put the phone onto speaker while you wait, and then you can get one with something else in the same room @Itsasecret, I do hope you can get through soon, it sounds like the lines are quite busy.

Let us know when you manage to if you can

Itsasecret

thanks for your replies everyone i managed to get through in the end glad i did as ive now speeded up the process of my backpay

Alex_Alumni

That's good to hear @Itsasecret sounds like you've earned a nice relaxing evening hopefully- these calls are never a fun job, are they!