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I'm afraid there's no email, so you’ll need to call the PIP helpline. Someone else can call on your behalf but you need to be with them so that you can give permission for them to speak for you.
Personal Independence Payment (PIP) enquiry line
Telephone: 0800 121 4433Textphone: 0800 121 4493
Relay UK - if you can't hear or speak on the phone, you can type what you want to say: 18001 then 0800 121 4433
You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.
Video relay - if you use British Sign Language (BSL).
You can find out how to use video relay on YouTube.
Monday to Friday, 9am to 5pm
Calls are free from mobiles and landlines.
You can find the address on your PIP letters. If you can’t find it, call the PIP helpline and ask for the address.I hope this is useful, and let us know if you're unsure of anything else, we'll do our best to help Alex
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