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Sandy_123
Sandy_123 Scope Member Posts: 51,957 Disability Gamechanger
in Coffee lounge
Seems I cannot comment on some posts but I can on others. Now, if my posts jump on a few times on one thread,  it's because I tried to comment a few times on one post, it's not me being blonde  :#
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  • poppy123456
    poppy123456 Community member Posts: 54,862 Disability Gamechanger
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    This happened to me some weeks ago and i also believe the same happened to a couple of other members. It's something to do with scope spam filter or something like that. Don't worry, you haven't done anything wrong. I'll tag them for you and they will sort that out. @Tori_Scope @Alex_Scope @Adrian_Scope can you help here please.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
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  • Sandy_123
    Sandy_123 Scope Member Posts: 51,957 Disability Gamechanger
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    Cheers poppy  I imagine the same posts I attempted on one thread, may all end up all going on at once lol. 
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  • Alex_Alumni
    Alex_Alumni Scope alumni Posts: 7,562 Disability Gamechanger
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    Hi @Sandy_123 thanks for letting us know!

    I'll keep an eye on things today, as far as I can see none of your posts are in the spam filter, so please let us know if the issue persists and we'll report it for you :)
    Online Community Coordinator
    Scope

    Concerned about another member's safety or wellbeing? Flag your concerns with us.

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  • HealthyUnicorn
    HealthyUnicorn Community member Posts: 45 Connected
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    Sandy_123 said:
    Seems I cannot comment on some posts but I can on others. Now, if my posts jump on a few times on one thread,  it's because I tried to comment a few times on one post, it's not me being blonde  :#
    This has just happened to me.
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  • Sandy_123
    Sandy_123 Scope Member Posts: 51,957 Disability Gamechanger
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    Hi @HealthyUnicorn they might of been caught in the spam filter and then appeared.
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  • HealthyUnicorn
    HealthyUnicorn Community member Posts: 45 Connected
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    Sandy_123 said:
    Hi @HealthyUnicorn they might of been caught in the spam filter and then appeared.

    Sandy_123 said:
    Seems I cannot comment on some posts but I can on others. Now, if my posts jump on a few times on one thread,  it's because I tried to comment a few times on one post, it's not me being blonde  :#
    This has just happened to me. Thank you.
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  • Rosie_Scope
    Rosie_Scope Posts: 2,446 Scope online community team
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    Hi @HealthyUnicorn, sorry that happened. As Sandy says, sometimes posts that aren't spam get caught in the automatic spam filter. A member of staff will usually check the filter across the day and approve anything that's gone in there by accident. We try to do it regularly, but sometimes it can take a little while if it happens while none of us are working. 

    Hopefully it's all sorted now, but if it keeps happening let us know and we can look into it for you :) 
    Rosie (she/her)

    Online Community Coordinator @ Scope

    Concerned about another member's safety or wellbeing? Flag your concerns with us.
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  • HealthyUnicorn
    HealthyUnicorn Community member Posts: 45 Connected
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    Rosie_Scope said:
    Hi @HealthyUnicorn, sorry that happened. As Sandy says, sometimes posts that aren't spam get caught in the automatic spam filter. A member of staff will usually check the filter across the day and approve anything that's gone in there by accident. We try to do it regularly, but sometimes it can take a little while if it happens while none of us are working. 

    Hopefully it's all sorted now, but if it keeps happening let us know and we can look into it for you :) 
    It appears so. Thank you.
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