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Confused - decision text??

alexcw

Hi all.

So I got the text last Friday saying they still hadn’t made a decision and then today around 4pm I called the PIP number(I’m super anxious and struggling to wait for decision) and they said that the decision was made this morning and that they are going to give me the award which I’m so happy about. She told me what I’ll be getting too.

My question is how comes I havnt received the ‘decision text’ yet when they have decided this morning.

Does it usually take 24 hours or something after DWP make the decision to get the decision text?

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Queenv27

alexcw said:

Hi all.

So I got the text last Friday saying they still hadn’t made a decision and then today around 4pm I called the PIP number(I’m super anxious and struggling to wait for decision) and they said that the decision was made this morning and that they are going to give me the award which I’m so happy about. She told me what I’ll be getting too.

My question is how comes I havnt received the ‘decision text’ yet when they have decided this morning.

Does it usually take 24 hours or something after DWP make the decision to get the decision text?

Congratulations @alexcw,
Not everyone gets the decision text. Please Don’t worry too much about it, just wait for your decision letter.

alexcw

Queenv27 said:

alexcw said:

Hi all.

So I got the text last Friday saying they still hadn’t made a decision and then today around 4pm I called the PIP number(I’m super anxious and struggling to wait for decision) and they said that the decision was made this morning and that they are going to give me the award which I’m so happy about. She told me what I’ll be getting too.

My question is how comes I havnt received the ‘decision text’ yet when they have decided this morning.

Does it usually take 24 hours or something after DWP make the decision to get the decision text?

Congratulations @alexcw,
Not everyone gets the decision text. Please Don’t worry too much about it, just wait for your decision letter.

Thankyou very much, I am so happy with the result. It was just a bit worrying as the lady on the phone said “I’m not too sure why you havnt got the text” so I was a bit like oh gosh why if they’re wrong and I havnt been awarded.

poppy123456

I have no idea how they were able to tell you that because usually it takes 24 hours for them to be able to see the decision.

alexcw

poppy123456 said:

I have no idea how they were able to tell you that because usually it takes 24 hours for them to be able to see the decision.

I was worried about this but I asked her to check like 3 times because I was that paranoid lol and she said yes the decision was made this morning first thing and told me what I’ll be getting

alexcw

poppy123456 said:

I have no idea how they were able to tell you that because usually it takes 24 hours for them to be able to see the decision.

To add- maybe she got it wrong and the decision was made yesterday but they update the system this morning or something so she could see it today

poppy123456

I really have no idea. I know that they do send texts to those that have been awarded but whether they send them to everyone that's awarded is another thing.

alexcw

poppy123456 said:

I really have no idea. I know that they do send texts to those that have been awarded but whether they send them to everyone that's awarded is another thing.

Yeah I’ve heard not everyone gets them but it just makes me feel a bit worried.

ChiChi

alexcw said:

poppy123456 said:

I have no idea how they were able to tell you that because usually it takes 24 hours for them to be able to see the decision.

I was worried about this but I asked her to check like 3 times because I was that paranoid lol and she said yes the decision was made this morning first thing and told me what I’ll be getting

I got my decision before 24 hours also. So it can happen 😊. Well done and I hope it helps you alot

alexcw

ChiChi said:

alexcw said:

poppy123456 said:

I have no idea how they were able to tell you that because usually it takes 24 hours for them to be able to see the decision.

I was worried about this but I asked her to check like 3 times because I was that paranoid lol and she said yes the decision was made this morning first thing and told me what I’ll be getting

I got my decision before 24 hours also. So it can happen 😊. Well done and I hope it helps you alot

Ah amazing thanks so much!!! ❤️ This made me feel a lot better and at ease. Did you still end up getting the text message with the decision or not? I’m glad you got your reward too!

alexcw

Hi guys just so you know I received the award text message this morning. 24 hours after they made the decision. So I did infact get a result over the phone a matter of hours after they had made a decision and before I even got the decision text. She was right about my award.

Turns out they can tell you before the 24 hours on occasion!

alexcw

Blopper said:

Wow, interesting

I know! Got the award text this morning. Havnt heard of many people getting a decision before the 24 hr

alexcw

poppy123456 said:

I have no idea how they were able to tell you that because usually it takes 24 hours for them to be able to see the decision.

Hi! Got the award text this morning so turns out they can tell you on occasions before the 24hr! Very surprised

ChiChi

alexcw said:

ChiChi said:

alexcw said:

poppy123456 said:

I have no idea how they were able to tell you that because usually it takes 24 hours for them to be able to see the decision.

I was worried about this but I asked her to check like 3 times because I was that paranoid lol and she said yes the decision was made this morning first thing and told me what I’ll be getting

I got my decision before 24 hours also. So it can happen 😊. Well done and I hope it helps you alot

Ah amazing thanks so much!!! ❤️ This made me feel a lot better and at ease. Did you still end up getting the text message with the decision or not? I’m glad you got your reward too!

I did recieve a text telling me I had been awarded, but someone I know was awarded and they didn't,.so it's hit and miss really.

ChiChi

alexcw said:

poppy123456 said:

I have no idea how they were able to tell you that because usually it takes 24 hours for them to be able to see the decision.

Hi! Got the award text this morning so turns out they can tell you on occasions before the 24hr! Very surprised

😊

poppy123456

Good news.

alexcw

ChiChi said:

alexcw said:

poppy123456 said:

I have no idea how they were able to tell you that because usually it takes 24 hours for them to be able to see the decision.

I was worried about this but I asked her to check like 3 times because I was that paranoid lol and she said yes the decision was made this morning first thing and told me what I’ll be getting

I got my decision before 24 hours also. So it can happen 😊. Well done and I hope it helps you alot

Ah amazing thanks so much!!! ❤️ This made me feel a lot better and at ease. Did you still end up getting the text message with the decision or not? I’m glad you got the reward also!

L_Volunteer

I am glad we could help you to feel better and at ease @alexcw. I hope our wonderful community members can respond to your question soon.

In the meantime, I just wanted to respond to say I hear and see you. Please don't hesitate to let us know if we can do anything else to support you.

Thank you to everyone who has contributed to this thread and supported @alexcw. You make this community the supportive and friendly space it is

ChiChi

alexcw said:

ChiChi said:

alexcw said:

poppy123456 said:

I have no idea how they were able to tell you that because usually it takes 24 hours for them to be able to see the decision.

I was worried about this but I asked her to check like 3 times because I was that paranoid lol and she said yes the decision was made this morning first thing and told me what I’ll be getting

I got my decision before 24 hours also. So it can happen 😊. Well done and I hope it helps you alot

Ah amazing thanks so much!!! ❤️ This made me feel a lot better and at ease. Did you still end up getting the text message with the decision or not? I’m glad you got the reward also!

Yes I got the text telling me I was awarded. 😊

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