Remaining politically neutral during General Election 2024


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Pip call won't tell me how much my backdate payment is?

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splinterbass
splinterbass Community member Posts: 7 Listener
Afternoon everyone. I finally got my call from DWP telling me my claim is now going through and if I have been in hospital or jail ect and that my bank details are correct. He then told me now that I have answered his questions he can begin to work out how much I'm owed and that it should be in my bank next week as its Christmas and bank holidays. However I asked how much I'm owed and he said he didn't know yet as he has to work it out. Is that normal as most people I have talked to said they were told on the phonecall how much it would be and that its in front of them on the screen 🤷‍♂️ anyone else have this happen? And happy Christmas to all 

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  • poppy123456
    poppy123456 Community member Posts: 57,115 Disability Gamechanger
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    Yes it’s perfectly normal. If they haven’t worked it out how can they possibly tell you. It may take a few days to pay what is owed. 
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • splinterbass
    splinterbass Community member Posts: 7 Listener
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    Yes it’s perfectly normal. If they haven’t worked it out how can they possibly tell you. It may take a few days to pay what is owed. 
    Thank you poppy. Yes I thought so but thought I would ask as a colleague of mine said they told him over the phone when he got that call. Yes I'm exspecting a delay with postal strikes ect and it being Christmas 🎄  thanks for the info and a merry merry Christmas to you all
  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,981 Disability Gamechanger
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    You are welcome @splinterbass. It is the very least you deserve. 

    Please don't hesitate to let us know if there's anything else we can do to support you. We are all here for you and listening to you.

    Wishing you a merry Christmas too  :)
    Community Volunteer Adviser with professional knowledge of education, special educational needs and disabilities and EHCP's. Pronouns: She/her. 

    Please note: if I use the online community outside of its hours of administration, I am doing so in a personal capacity only.
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