Review complete

Headcook

I’ve been waiting for my review to happen for over a year

Had a 12 month extension

Recieved a text yesterday with a phone assessment for 2 weeks today

Then random phone call from DWP

The same day saying can I have 5 mins to ask few questions as you have been waiting over a year and wanting to try wrap this up and then cancel your phone assessment

8 mins on phone

Ended call with will do report now and cancel you phone appointment our end

Then told me to take care of myself

Does this sound normal or not real

Thank you

birdwatcher

I've not heard of that happening but I had a paper review some months ago. This morning I received a text saying the review is complete and I'd receive a decision in 2 weeks. I wish they'd not sent that text as I'm now going to be fretting till the letter comes.I'd have preferred it if a letter had just turned up. I did ask for a home visit( housebound due to chronic mobility problems) but looks like I'm not getting one. I just wanted them to see now I manage on a day to day basis. Easier than trying to explain on paper.

Kimi87

Yes, after booking a full assessment, they did what's known as a paper based assessment.

Sometimes this means no further input from the claimant, sometimes a random call with just a few questions as you had.

Since they cancelled the full assessment they were satisfied with the paper based assessment.

Headcook

@Kimi87

Thank you for your reply

I was worried it wasn’t real genuine

She was a lovely lady almost too nice

And it felt like she was putting the right answers too me to get the best outcome

For me if that makes sense

I had the usual trick question

“No work or pets to care for”

I’ve had a text saying they’ve recieved accessors report

And to expect to wait up too 6 weeks for decision

Do I hear anything before report arrives ?

As I remember when I made my first ever claim 5 years ago I had. A text stating we can pay you pip

Will this happen this time please ??

Thanks

Kimi87

You can ring PIP and ask for a copy of the report to be sent to you.

The Decision Maker usually goes with the report recommendation, but not always.

Headcook

@Kimi87

Thanks again

Yes I did to be told it’s not available so maybe too early

That’s why I wondered if I would get same text as previous ?

“ we can pay you pip “

At least then I no claim hasn’t been refused

As usual with pip it’s waiting again I guess

So worrying

Thank you

luvpink

I would be so happy with a paper based review and I have requested it as a reasonable adjustment but I'm still waiting to hear from them.

Headcook

@luvpink

Thank you

Yes I am so very happy and can’t quite believe it been done this way after such a very long wait

Over a year !

Think it’s more shock

And the worry at the end it’s been rushed and points overlooked as was unprepared and put on the spot

Wishing you luck too

Headcook

just had pip is complete text

On my review

Never had this text on my original first claim 5 years ago

Only had

We can pay you pip text

Should I be worried

Kimi87

No need to worry that's a standard text.

Headcook

@Kimi87

thank you

Will I still recieve

“We can pay you pip text “

Or just the letter ?

Thanks

Kimi87

A few threads that should answer your question:

https://forum.scope.org.uk/discussion/137946/pip-review-no-assessment

https://forum.scope.org.uk/discussion/138360/review-complete

https://forum.scope.org.uk/discussion/137352/p-i-p-paper-based-review

Headcook

@kimi87

Thanks

I’ve just rang helpline to see what next months payment is and it’s saying loads more than normal amount per month

More confused than ever

Kimi87

The automated line often gives out incorrect information.

Headcook

thanks

Payment date was correct

But seemingly automated line not fit for purpose

And seems wrong how it’s giving out false information and false hope to vunerable people

17 months I’ve waited

Should send result as renew or reject in the text then

Report and any figures of award in letter

Cruel process

Kimi87

You won't find me disagreeing with anything you've said.

Perhaps you could feedback your thoughts and experience to your local MP?