Prepayment Gas Meter. — Scope | Disability forum
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Prepayment Gas Meter.

Sparklebright63 Scope Member Posts: 182 Courageous
edited January 2023 in Community updates
Hi to all,

On Tuesday Evening I Phoned E Up we went to Top Up Gas and it Said Disconnected.
I am Supposed to Get a New Message When their is £2.00 Left on the Meter We got No Message so didn't Realize we had Run out as was Really Busy.

E asked Me to Go Outside and Reset the Meter I said I carnt do it too low on the floor or my husband carnt do it he has copd we both have arthritis and lots of health problems.

They said ask a neighbour to do it I said no you've turned it off you do it .
They said if they came out would cost me £250 pounds.i don't think so.

How Can they be so inconsiderate its appalling ive emailed customer services
It's not good enough.

What can I do?
<Moderator removed personal details>


  • rebel11
    rebel11 Community member Posts: 1,636 Pioneering
    edited January 2023
    It's appalling customer service, lack of it.

    Sparkle, lodge a Formal Complaint in writing, send it to their H/O. They have 8 weeks to respond. Once you get their final response / deadlock letter, if you still aren't happy, lodge a complaint with the Services Ombudsman.
  • SueHeath
    SueHeath Community member Posts: 12,420 Disability Gamechanger
    Morning @Sparklebright63 hope you've managed to get someone to reset your meter - it's a good point, made me think how people can do these things in different circumstances, so would be worth drawing this to attention of your supplier x
  • Community_Scope
    Community_Scope Posts: 889 Scope online community team

    Hello @Sparklebright63

    I'm sorry to hear about the problems with your gas meter, it doesn't sound like your needs were accounted for and we encourage you to consider complaining about this, if you feel comfortable doing that. Has the problem been sorted now?

    We also just want to let you know we’ve edited your comment because it contained your full name. For more information about why we removed this, please consider our online community house rules.

    All the best,


    Online community team

  • Sparklebright63
    Sparklebright63 Scope Member Posts: 182 Courageous
    Hi to all,

    Thankyou for your response to my message I am going to email the onbudsman its awfull how people R treat these days.



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