PIP award following Tribunal

Zenith123
Zenith123 Community Member Posts: 10 Listener
in PIP, DLA, ADP & AA
Hello everyone.  Not sure how this works or if it's the right place.  Hope everyone is okay.  I've had a hell of a time.  CAB were amazing.

On December 6th I got a letter stating I'd been awarded my points following tribunal.  It's February 12th obviously now.  I have rang them a few times but realised it's not worth doing.

Is this an abnormal wait time to even hear anything? Even about amounts?

Comments

  • poppy123456
    poppy123456 Community Member Posts: 64,456 Championing
    Normally it can take up to about 8 weeks to receive any money that's owed and about the same time to put your award into payment. Christmas closing days would have added to that. However, many people receive what's owed in less time that this but it does depend on each individual case. 

    If they've decided to request the statement of reasons and record of proceedings this will delay them paying what they owe and put your award into payment. 

    I'd advise you to ring PIP tomorrow to ask for an update and hopefully they will be able to tell you what's happening. 
  • Rosie_Scope
    Rosie_Scope Posts: 8,481 Online Community Team
    Hi @Zenith123, You're in good hands with Poppy, but I just wanted to say hello and welcome you to the community.

    Frustrating as it is, ringing is probably one of the only ways to find out what's going on. Perhaps you could give it another go? I hope things get cleared up for you soon. Let us know how you get on :)
  • WhatThe
    WhatThe Community Member, Scope Member Posts: 5,694 Championing
    edited February 2024

    Hi Zenith congratulations on all your hard work and a great result!
  • Zenith123
    Zenith123 Community Member Posts: 10 Listener
    I'll try it but if the call hits 1 hour I'll hang up.
  • Zenith123
    Zenith123 Community Member Posts: 10 Listener
    And thank you
  • poppy123456
    poppy123456 Community Member Posts: 64,456 Championing
    Try ringing as soon as they open in the morning at 9am. Thats usually the best time to ring. 
  • Zenith123
    Zenith123 Community Member Posts: 10 Listener
    I won't be ringing anynore. They just directed me away to Tribunal who told me DWP shouldn't have  done so.  I'll no longer engage.  Thank you for your advice though.
  • poppy123456
    poppy123456 Community Member Posts: 64,456 Championing
    If the Tribunal made a decision then DWP need to put that award into payment because no one else can do it. 

    Why are they directing you to HMCTS? Have DWP requested the SOR and ROP? 
  • Zenith123
    Zenith123 Community Member Posts: 10 Listener
    They are directing me due to incompetence.  CAB are now sending a formal conplaint.  I don't know what SOR or ROP is.  In any case CAB will help.
  • Zenith123
    Zenith123 Community Member Posts: 10 Listener
    Oh i see what it means.  Thanks.
  • Zenith123
    Zenith123 Community Member Posts: 10 Listener
    Rosie_Scope said:
    Hi @Zenith123, You're in good hands with Poppy, but I just wanted to say hello and welcome you to the community.

    Frustrating as it is, ringing is probably one of the only ways to find out what's going on. Perhaps you could give it another go? I hope things get cleared up for you soon. Let us know how you get on :)
    Unfortunately since it's almost February 21st and I was awarded by Tribunal start if December I no longer believe they intend to pay me.  
  • Zenith123
    Zenith123 Community Member Posts: 10 Listener
    poppy123456 said:
    Try ringing as soon as they open in the morning at 9am. Thats usually the best time to ring. 
    Unfortunately there has been no resolution and no information forthcoming.
  • poppy123456
    poppy123456 Community Member Posts: 64,456 Championing
    Zenith123 said:
    Rosie_Scope said:
    Hi @Zenith123, You're in good hands with Poppy, but I just wanted to say hello and welcome you to the community.

    Frustrating as it is, ringing is probably one of the only ways to find out what's going on. Perhaps you could give it another go? I hope things get cleared up for you soon. Let us know how you get on :)
    Unfortunately since it's almost February 21st and I was awarded by Tribunal start if December I no longer believe they intend to pay me.  
    They have to pay what is owed unless they’ve requested the SOR and ROP and then go into appeal and you lose that appeal. 
  • Zenith123
    Zenith123 Community Member Posts: 10 Listener
    Why would they have gone into appeal and done that?  Why have I not been informed of anything?  So even though I've been awarded ages ago I may not even get anything?

    Thank you
  • poppy123456
    poppy123456 Community Member Posts: 64,456 Championing
    Zenith123 said:
    Why would they have gone into appeal and done that?  Why have I not been informed of anything?  So even though I've been awarded ages ago I may not even get anything?

    Thank you
    They have as much chance of appealing a decision as we do. Before they can do that they first need to request the SOR and ROP, within 1 month of the date of the decision. They sometimes request them but rarely appeal it. 

    Sorry but I have no idea why you haven't been informed of anything. They would only not pay you, if they appeal the decision and you lost that appeal. 

    My only other suggestion is to contact your local MP and tell them what's happened since you had the Tribunal decision and they will contact PIP on your behalf. You will need to make sure you tell them your name and address. See link. https://www.parliament.uk/get-involved/contact-an-mp-or-lord/contact-your-mp/

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