Employment and Support Allowance (ESA)
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Re Esa face to face

it’s been four weeks now since my face to face assessment and I’ve not heard if I’m keeping my money or not (I’ve still been getting the fortnightly payments) but the not knowing if it ll suddenly stop is really depressing me further I’m scared to ring them in case I alert them to the fact that I’m waiting anyone know roughly how long it takes any advice on ringing them is welcome what would you do? 


  • CockneyRebelCockneyRebel Member Posts: 5,257 Disability Gamechanger
    The only way to know is to ring them, better to be prepared than face a shock.
    In some areas the waiting time is up to 16 weeks

    Be all you can be, make  every day count. Namaste
  • gerrys6gerrys6 Member Posts: 110 Courageous
    I don’t mind waiting whilst I’m still getting it but it’s the wondering if it ll just stop like last year and I had to sign on and appeal and got it bk on appeal I think it was almost immediately that it stopped last year which is why I’m getting more stressed now at least I was aware last year but they stopped it without me having received a letter first it was a horrible time 
  • CockneyRebelCockneyRebel Member Posts: 5,257 Disability Gamechanger
    Sometimes it is a good idea not to poke the sleeping bear :)
    They send letters by second class post and by the time it get actioned it is often 10 days before you receive it. But they inform other departments electronically so that they can action the decision immediately, hence the sudden stopping before you get the letter

    Be all you can be, make  every day count. Namaste
  • Pippa_AlumniPippa_Alumni Scope alumni Posts: 5,851 Disability Gamechanger
    Hi @gerrys6, I've moved this discussion to the Ask A Benefits Advisor category as they may be better placed to advise you on the best course of action!
  • BenefitsTrainingCoBenefitsTrainingCo Member Posts: 2,692 Pioneering
    Hi gerrys6,

    It's difficult to answer really. The only way you will find out for sure what's happening is if you phone them.
    Waiting times for a decision can range from 4-12 weeks I would say in my experience. You would think if they wanted you off the benefit their decision would come sooner rather than later. I don't think phoning them will prompt them into action, they'll know your decision is outstanding and you'll get it when it's ready is all I would say. But, however long it takes, if it stops it'll stop suddenly whether you wait a while or not. Fingers crossed for you!

    The Benefits Training Co:
    Paul Bradley
    Michael Chambers
    Will Hadwen
    Sarah Hayle
    Maria Solomon
    David Stickland
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