Employment and Support Allowance (ESA)
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ESA assessment report

pinemartinepinemartine Member Posts: 47 Connected
Hi, everyone. My husband had a f2f reassessment for ESA in July this year. I just realized I hadn't requested his assessment report and I received it today. We are happy with the decision but we are quite surprised what in the assessment report.
The assessor (a nurse) was not passionate about the interview and she asked only a few questions. She talked mainly to me not my husband and most of the questions required "yes" or "no". For example, "do you accompany  to his hospital appointments?" or "do you cook everyday?"...
But there are lot of things we didn't get get asked. For example she never asked which floor we live but the report says there is no stare case to the flat (actually we live on the second floor.). Also she only focused on his mental problem although his chronic pain and insomnia are also affecting him a lot, 
We won't make any action for this as we are happy with the decision but I am wondering if this report might cause a confusion for the assessor of the his next reassessment as there are a lot of wrong or missing information about his real condition. Or don't they bother to refer the previous assessment report? 


  • Pippa_ScopePippa_Scope Member Posts: 5,856 Disability Gamechanger
    Hi @pinemartine, good to hear that you're pleased with the outcome!

    As i'm sure you'll have seen, there are many others who have reported issues and errors in their assessment reports recently. Does anybody want to share their experiences? 
  • steve51steve51 Community champion Posts: 7,175 Disability Gamechanger
    Hi @pinemartine

    A very very big welcome to you !!

    It is great to meet you today !!

    You will find many members who are in different situations as you currently are !!

    Please let me know if one off our "Benefit Advisors" doesn't get in contact with you ??

    I have also included some more info below !!


    Many thanks.
  • BenefitsTrainingCoBenefitsTrainingCo Member Posts: 2,692 Pioneering
    Hi pinemartine

    Obviously it's good that you're happy with the decision following your husband's assessment. But if you are unhappy with the report and consider it to be a false representation of your husband's condition then i would suggest you make a complaint. If nothing else it is to set the record straight and avoid any false narrative that might otherwise be formed. You can complain by email using [email protected].

    I hope this helps
    The Benefits Training Co:
    Paul Bradley
    Michael Chambers
    Will Hadwen
    Sarah Hayle
    Maria Solomon
    David Stickland
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