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Hi as we know the people who do the benefit lie so this is what to do buy a cctv clock and have it in the living room also have one at the top of your stairs. So you will have proof when they said you whwre able to go ip the stairs with no issues as well as proof of what they said and what went on in the living room. If they lie you can show the appeals broad the cctv footage. This is a way to proof they lied