Local Authority Arranged House Move

Comments
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There maybe some assisstance in helping to replace the white goods
https://www.lets-talk.online/AllSchemes.html
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Goodness! So sorry to hear about your friend's experience, @keira.
@Debbie_Scope, is there anything you can suggest?0 -
Hi @keira
In my opinion this essentially sounds like a legal matter considering if contracts have been properly applied and also if your friend had capacity to enter into those contracts at that time (Mental Capacity Act). Her local CAB or community law service may be able to advice further.
I would have thought that regardless of the removal company’s insurance/contract they are still legally obligated to take ‘reasonable care’ of the items that they moving. If they failed in this respect then maybe your friend may have a claim against them for all of the expenses that she has had as a result. Sometimes the small claims court is a way of getting readdress: https://www.gov.uk/make-court-claim-for-money
In the meantime may be it would be a good idea to quickly find an alternative to the white goods loaned by the local authority to avoid incurring additional costs. Most towns and cities have an organisation that sells donated white goods cheaply to those in needs: https://reuse-network.org.uk/find-items/#/ some charities will also give grants for white goods https://www.scope.org.uk/support/disabled-people/search-grants
Then she could use the local authority’s complaints procedure to complain about the fees for the loaned equipment that the local authority are asking for. It could be argued that these are unreasonable/unfair if she didn’t know what she was agreeing to when she accepted the white goods. She could ask that under the circumstances they waive the fees.
Hope she is able to resolve things
Jean
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