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Local Authority Arranged House Move
A friend of mine recently moved home from one council house to another. This was arranged and paid for by her local council. However the removal company that the council uses damaged several of her white goods. These are beyond repair. The removal firm have stated that my friend will have to claim compensation from their insurers but the full cost of the replacement goods will not be met as the insurance policy is indemnity only and not new for old. Therefore my friend will be left without essential items! Also, the council have been lending her white goods whilst this has been going on but are now stating that they want payments from her for the loan of these? The terms of the insurance were never explained to her nor was it advised to her that she would have to pay rental costs for the white goods on loan. She has several physical and mental health problems and this is why the council arranged her move to more suitable accommodation in the first place. Can anyone give any advice as to what her rights are in this very worrying situation and what she should do. Thanks.