Welcome to the new Helpline Team
We thought it would be great to introduce them to you, so please join us in saying hi!
@Laura_Scope and @Sharron_scope are the new team leaders. Laura has a background in financial and customer services and loves going to gigs and festivals and Sharron has previously trained as a social worker and has lived experience of supporting disabled family members, she is also a keen baker and loves to surf.
@Georgie_scope is the go-to person for fundraising queries on the Helpline, having a hearing impairment herself, she has a strong inclination to empower those who identify as disabled. In her spare time, she enjoys exercising, cooking, going to the theatre and taking her dog for long walks.
@mark_Scope is married with 4 children, a dog and a cat. He has lived experience of disability and says:
@Ahsan_Scopewas a child carer for his mother who became disabled following a stroke and also cared for his elderly father. He will be covering diverse topics like mental health, debt, sales and banking. He also enjoy running and gardening.
@tomf_scopeis 23 and from North Yorkshire. He used to work at Citizens Advice and he says:
@glenn_Scope also joins us and his specialist area is energy company obligations, having knowledge of managing energy debt, energy efficiency, benefits advice and help towards paying energy bills, alternative billing formats and priority services for vulnerable customers.
@robin_scope has experience of Personal Independence Payment (PIP), having applied and helped people to apply for this benefit. As well as lived (and working) experience of mental health, vision impairment and chronic pain, long term health conditions and obtaining mobility equipment.
I have previous experience in speaking to vulnerable clients over the phone, a good understanding of the benefits system and signposting to other organisations. More generally I think I’m a happy, helpful and adaptable person!
@rebecca_Scope previously worked as an Educational Adviser at the Open University, working with disabled students studying in higher education, for example with Disabled Students Allowance and reasonable adjustments. As a parent, she also has experience of supporting her neurodiverse son and nephews as they navigate their way through the education system.
Say hello to the new team and we welcome them to the community, I know they will be a great support to us all.
Senior online community officer