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Anyone else had trouble getting medication from doctors surgeries?

givingupgivingup Member Posts: 109 Courageous
edited January 14 in Community updates
Not really an update , but I didn't know were else to post this?
Since about June of 2020 I've noticed problems with getting medication, or perhaps I should say the right medication from my doctors to the pharmacy.
I put my repeat prescription in the doctors once a month and wait to the pharmacy to text me my tablets are ready to collect, yet when I go with my partner to pick them up, alot of times the pharmacy says they can't get a certain tablet, they often provide an alternative but a few of them melted as soon as I put them in my mouth even before I can swallow water!!
I know nhs sometimes have to get cheaper tablets because of costs, but it seems to happening all the time since covid and brexit?
Just wondered if either of these are causing a problem with suppliers?
Anyone else noticed this?
Thank you.


  • janer1967janer1967 Community champion Posts: 6,291 Disability Gamechanger
    Hi sorry not noticed I'm still getting same meds as normal 
  • basket123basket123 Member Posts: 19 Connected
    Yes there is problem drugs been available.
    Due exit of EU.
    Alot came from Europe. And as agreement hasn't been included in exit  agreement having to source from other countries.
  • poppy123456poppy123456 Community champion Posts: 22,214 Disability Gamechanger
    I've not noticed any problems with the medication i'm on now and still get it as normal each month, same with my daughters. In the past i've had a different brand but a brand name doesn't make any difference, they are still the correct medication that's prescribed. A pharmacy wouldn't be able to give you a completely different medication.
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  • littleacornlittleacorn Member Posts: 118 Courageous
    Yes this has been an issue for me but before covid. Especially with  paracetamol. As I take 8 a day along with other medication and cant stand cetain brands as they dissolve in your mouth. My pharmacy can provide all my other medication but when asked about thjs they said they cant guarentee what brand they will have as it depends on what the companys buyer does a deal with. I have asked at other pharmacy brands like Boots Llyods etc and they all say the same. I just cross my finger when I collect my prescription and hope for the best. The alternative is to speak to your GP and see if they can alter your presecription but that would mean a change to one or more of you meds which might turn out worse.
  • MarkN88MarkN88 Member Posts: 30 Courageous
    I have had a few issues in the past few months with getting my insulin. At one point I even asked the Diabetes UK advocacy team to step in on my behalf and after that happened and a chat with the GP over the telephone it was all sorted, it was so hard to get passed the receptionist, I couldn't believe I had to do all of that to get through to the actual GP. I did also raise a formal complaint with the practice manager. 

    In December I also couldn't get hold of one of the insulins I needed from the pharmacy, and they had sent a text message to go and collect and when I got there they hadn't told me they didn't have the item and only told me when I arrived, this was two days before Christmas and I was in a panic, I then had to ask around, and another pharmacy didn't have it either. I ended up having to ring the diabetes specialist nurses team at the hospital and they had to provide me with some.

    I've read on the Diabetes UK website that they have concerns with the Brexit situation that diabetic medication could become an issue in terms of supply, so here is me hoping not. 
  • gentlegee1976gentlegee1976 Member Posts: 29 Connected
    I think the new EU rules combined with the current pandemic is making things harder for doctors, nurses and pharmacies everywhere. Hope you get things sorted soon.
  • givingupgivingup Member Posts: 109 Courageous
    Really the government should have had all this thing sorted regarding brexit, I mean 4 1/2 years....  
  • Ross_ScopeRoss_Scope Community Team Posts: 2,051 Pioneering
    givingup said:
    Really the government should have had all this thing sorted regarding brexit, I mean 4 1/2 years....  
    You would think so wouldn't you? 

    I hope everything turns out okay with your medication. My partner works in a pharmacy and I can say that a lot of them are struggling at the moment with staffing, Brexit and other things. But fingers crossed any issues can be ironed out soon and you get the medication you need.
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  • BrettWBrettW Member Posts: 215 Pioneering
    edited January 17
    I have to be honest my doctors and pharmacy are situated right next to each other which is ideal :)

    I order my medication online through the doctors surgery and then they pass it on to the pharmacy and I immediately get told the date it will be available (normally 4 to 5 days later).

    I have to order 8 seperate medications each time and up until this point can honestly say that they have all arrived at the specified date or sometimes a day ot two earlier. Only slight problem I've experienced was this month when my partner had to wait until 5pm to collect my prescriptions because the chemist were waiting for paracetomol capsules to arrive of all things :smile:

    (edited for bad typo's)
  • ValeriecoValerieco Member Posts: 15 Connected
    Yes I've had alternatives, my problem is I'm shielding and my pharmacy refused to deliver and told me to collect it
  • Ross_ScopeRoss_Scope Community Team Posts: 2,051 Pioneering
    Have you considered switching pharmacy to one that delivers @Valerieco
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  • woodbinewoodbine Member Posts: 2,266 Disability Gamechanger
    I must admit neither myself or she who must be obeyed have had any problems getting our meds during covid or brexit, I have 19 different ones and she has 9, we are lucky that a neighbour takes the scripts in for us and we pick them up from the village chemist 3 days later.
  • WaylayWaylay Member Posts: 910 Pioneering
    I was only given half of my prescription last time (have to go back to get the rest), and it included 3 different makes of the med.
  • lisathomas50lisathomas50 Member Posts: 1,745 Pioneering
    @Waylay I had the same problem this month chemist told me its something to do with the comeing out of the EU I have had different makes even though the main ingredients are the same the extra things are different in some of my tablets they took longer to get this time aswel 
  • woodbinewoodbine Member Posts: 2,266 Disability Gamechanger
    They changed my diabetes med for a cheaper generic version about 3 years ago, before they did the surgery wrote and told me and said if I had any problems they would switch me back, everything was fine so hopefully i've saved the NHS  few bob
  • endowarrierqueen96endowarrierqueen96 Member Posts: 24 Connected
    yes I got a boil and needed some medication for it. For about a week I or my mother spoke to a GP and also chased up on the urgent medication request at a local pharmacy via email and over the telephone as well. My understanding is this is a common issue nationally right now. Prescription paperwork errors, medication stock problems, lack of good communication between patient and surgery etc. I literally only went in there on last Thursday to pick up my prescription for my boil. I dread to think what is going on nationwide in pharmacies. I recommend taking a letter, showing them a clear recently taken  photo of the existing supply of prescribed medication, writing down the name on a empty slip of paper or taking the actual medication in the box either to the surgery or pharmacy.  Or you can simply email a colour photo of it to the surgery or pharmacy. Otherwise you can ask your specialist to help.  
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