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Anyone else had trouble getting medication from doctors surgeries?

givingupgivingup Member Posts: 136 Pioneering
edited January 14 in Community updates
Not really an update , but I didn't know were else to post this?
Since about June of 2020 I've noticed problems with getting medication, or perhaps I should say the right medication from my doctors to the pharmacy.
I put my repeat prescription in the doctors once a month and wait to the pharmacy to text me my tablets are ready to collect, yet when I go with my partner to pick them up, alot of times the pharmacy says they can't get a certain tablet, they often provide an alternative but a few of them melted as soon as I put them in my mouth even before I can swallow water!!
I know nhs sometimes have to get cheaper tablets because of costs, but it seems to happening all the time since covid and brexit?
Just wondered if either of these are causing a problem with suppliers?
Anyone else noticed this?
Thank you.


  • janer1967janer1967 Member Posts: 9,108 Disability Gamechanger
    Hi sorry not noticed I'm still getting same meds as normal 
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    I've not noticed any problems with the medication i'm on now and still get it as normal each month, same with my daughters. In the past i've had a different brand but a brand name doesn't make any difference, they are still the correct medication that's prescribed. A pharmacy wouldn't be able to give you a completely different medication.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • littleacornlittleacorn Member Posts: 152 Pioneering
    Yes this has been an issue for me but before covid. Especially with  paracetamol. As I take 8 a day along with other medication and cant stand cetain brands as they dissolve in your mouth. My pharmacy can provide all my other medication but when asked about thjs they said they cant guarentee what brand they will have as it depends on what the companys buyer does a deal with. I have asked at other pharmacy brands like Boots Llyods etc and they all say the same. I just cross my finger when I collect my prescription and hope for the best. The alternative is to speak to your GP and see if they can alter your presecription but that would mean a change to one or more of you meds which might turn out worse.
  • MarkN88MarkN88 Member Posts: 760 Pioneering
    I have had a few issues in the past few months with getting my insulin. At one point I even asked the Diabetes UK advocacy team to step in on my behalf and after that happened and a chat with the GP over the telephone it was all sorted, it was so hard to get passed the receptionist, I couldn't believe I had to do all of that to get through to the actual GP. I did also raise a formal complaint with the practice manager. 

    In December I also couldn't get hold of one of the insulins I needed from the pharmacy, and they had sent a text message to go and collect and when I got there they hadn't told me they didn't have the item and only told me when I arrived, this was two days before Christmas and I was in a panic, I then had to ask around, and another pharmacy didn't have it either. I ended up having to ring the diabetes specialist nurses team at the hospital and they had to provide me with some.

    I've read on the Diabetes UK website that they have concerns with the Brexit situation that diabetic medication could become an issue in terms of supply, so here is me hoping not. 
  • gentlegee1976gentlegee1976 Member Posts: 34 Connected
    I think the new EU rules combined with the current pandemic is making things harder for doctors, nurses and pharmacies everywhere. Hope you get things sorted soon.
  • givingupgivingup Member Posts: 136 Pioneering
    Really the government should have had all this thing sorted regarding brexit, I mean 4 1/2 years....  
  • Ross_ScopeRoss_Scope Posts: 3,105

    Scope community team

    givingup said:
    Really the government should have had all this thing sorted regarding brexit, I mean 4 1/2 years....  
    You would think so wouldn't you? 

    I hope everything turns out okay with your medication. My partner works in a pharmacy and I can say that a lot of them are struggling at the moment with staffing, Brexit and other things. But fingers crossed any issues can be ironed out soon and you get the medication you need.
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  • BrettWBrettW Member Posts: 607 Pioneering
    edited January 17
    I have to be honest my doctors and pharmacy are situated right next to each other which is ideal :)

    I order my medication online through the doctors surgery and then they pass it on to the pharmacy and I immediately get told the date it will be available (normally 4 to 5 days later).

    I have to order 8 seperate medications each time and up until this point can honestly say that they have all arrived at the specified date or sometimes a day ot two earlier. Only slight problem I've experienced was this month when my partner had to wait until 5pm to collect my prescriptions because the chemist were waiting for paracetomol capsules to arrive of all things :smile:

    (edited for bad typo's)
  • ValeriecoValerieco Member Posts: 15 Connected
    Yes I've had alternatives, my problem is I'm shielding and my pharmacy refused to deliver and told me to collect it
  • Ross_ScopeRoss_Scope Posts: 3,105

    Scope community team

    Have you considered switching pharmacy to one that delivers @Valerieco
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  • woodbinewoodbine Member Posts: 3,718 Disability Gamechanger
    I must admit neither myself or she who must be obeyed have had any problems getting our meds during covid or brexit, I have 19 different ones and she has 9, we are lucky that a neighbour takes the scripts in for us and we pick them up from the village chemist 3 days later.
    my advice is given freely and is correct to the best of my knowledge.
  • WaylayWaylay Member Posts: 922 Pioneering
    I was only given half of my prescription last time (have to go back to get the rest), and it included 3 different makes of the med.
  • lisathomas50lisathomas50 Member Posts: 3,796 Disability Gamechanger
    @Waylay I had the same problem this month chemist told me its something to do with the comeing out of the EU I have had different makes even though the main ingredients are the same the extra things are different in some of my tablets they took longer to get this time aswel 
  • woodbinewoodbine Member Posts: 3,718 Disability Gamechanger
    They changed my diabetes med for a cheaper generic version about 3 years ago, before they did the surgery wrote and told me and said if I had any problems they would switch me back, everything was fine so hopefully i've saved the NHS  few bob
    my advice is given freely and is correct to the best of my knowledge.
  • endowarrierqueen96endowarrierqueen96 Member Posts: 25 Connected
    yes I got a boil and needed some medication for it. For about a week I or my mother spoke to a GP and also chased up on the urgent medication request at a local pharmacy via email and over the telephone as well. My understanding is this is a common issue nationally right now. Prescription paperwork errors, medication stock problems, lack of good communication between patient and surgery etc. I literally only went in there on last Thursday to pick up my prescription for my boil. I dread to think what is going on nationwide in pharmacies. I recommend taking a letter, showing them a clear recently taken  photo of the existing supply of prescribed medication, writing down the name on a empty slip of paper or taking the actual medication in the box either to the surgery or pharmacy.  Or you can simply email a colour photo of it to the surgery or pharmacy. Otherwise you can ask your specialist to help.  
  • shellashella Member Posts: 31 Courageous
    What people need to understand is that it is harder for the pharmacy to get a hold of the medications.
    My problem is they do not give me enough for the month, But no one tells me. It is only because I check them. when I challenge it I get it with no problems. So why do I have to do it every month..  Rant over .lol
  • Steph123Steph123 Member Posts: 3 Listener
    edited February 6

    For a long time I've had some meds where I shouldn't switch brands for clinical reasons and others where the brand doesn't matter but there are ingredients which I can't have. Supply was a challenge and running out was really stressful as well as risky. There is a solution... most of the time.
    1. Ask your GP to type every detail onto the prescription rather than picking from a list. Every medication should have the same info repeated so that the pharmacists can order the meds regardless of cost. i.e. Generic Med Name A, Brand Name Y only, 100mg x 3 capsules x 3 per day x 28 days, Must not contain Lactose. Generic Med Name B, 25mg x 1 tablet or capsule x 2 per day x 28 days, Must not contain Lactose. Be firm. If the GP doesn't do it, and the generic isn't available, the pharmacy has to send the prescription back to the GP and ask for it to be changed so they can order a more expensive brand. You will then get a partially filled prescription.
    2. Set up electronic prescriptions if possible because if you have anything controlled you have to request it every month. When I have a weeks supply left, I click a few buttons, the GP has time to approve it and the pharmacy has time to order in if they need to. I might now extend that to 2 weeks but so far I click the buttons and because of the detail on the prescription the pharmacy calls in a couple of days to say it'll be a couple of days which is fine.
    3. Find an independent pharmacy. The big chains are restricted to certain brands because they have negotiated contracts as a group. If a brand stops a certain dose or starts including an additive the pharmacists is less likely to be able to order from other suppliers. Some really lovely pharmacists working in well known places have tried but the only pharmacy which could get what I need is quite far so they deliver to me. I was embarrassed to ask but when I did their response was as if it was perfectly normal.
    I found it all really scary when suddenly one of my meds became controlled and so I didn't notice I had been given one month rather than 3, was about to run out and none of the pharmacies I could physically get to could order it in. Talk to your GP and cast a wide net for an indipendent pharmacist and this bit of life should be much easier.

    All that aside - generics are just as good as brands and wherever possible that'd be my choice - including for over the counter :)

    Best of luck,
  • coylygirlcoylygirl Member Posts: 238 Pioneering
    I had a bipolar relapse on Monday - manic phase - and urgently needed meds.  Finally arrived Thurs evening due to being out of stock (Brexit?).  Was sedated instead
  • leeCalleeCal Member Posts: 3,355 Disability Gamechanger
    I’ve had no problems with the supply of meds.
  • GlobsterGlobster Member Posts: 665 Pioneering
    Hello giving up 
    I have to be honest my doctors and pharmacy are situated right next to each other which is ideal 
    I am sorry to hear that your problems getting your medication I hope you get a situation to your problem soon. 
    I order my medication online through the doctor's surgery and then they pass it on to the pharmacy and I immediately get told the date it will be available (normally 4 to 5 days later). 

  • givingupgivingup Member Posts: 136 Pioneering
    First thing I've got to say, I'm back on the forum after nearly 2 months of problems logging in!!
    Anyway, back to the plot, reading people's replies to this post it seems alot of us are having problems getting the meds we want as the government haven't thought about disabled people as usual!
  • 08980898 Member Posts: 15 Connected
    oh yes I've had problems with 2 chemists both within 100 metres from the doctor and in the end i got banned by both of them as i secretly videoed all 3 conversations and thank the God's for Pharmacy2U apparently the problem is the prescription is for 1 month and they had issues with the 28 day reissues and im still barred but im medicated  :)
  • givingupgivingup Member Posts: 136 Pioneering
    Yes, My tablets still aren't the same as they should be since I first started this post, and just today because 2 lots of my tablets look virtually identical I've realised I've been taken 2 of the same for the past two days! 2 lots of doxadura for high blood pressure and none of my paroxetine for depression etc!!! No wonder I've had trouble sleeping!! Good job I spotted my mistake today!
  • apb123apb123 Member Posts: 2 Listener
    That is the pharmacy. The GP prescribes the generic medication correctly. The pharmacy uses a wholesaler who will supply whatever they can get. 
  • littleacornlittleacorn Member Posts: 152 Pioneering
    I now have about 500 paracetamols that I cant take because the pharmacy has decided to change its brand. What a waste of money and will I now have to go without until my next prescription is due?
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