PIP DEADLINE MISCOMMUNICATION HELP!!

Sam01

So I received a letter roughly last month asking me to fill out this PIP award review form. The deadline it states on the letter is 27th July. I needed extra time however so I called the helpline and was told that everyone has been given an extra 2 months on their deadline due to covid. So I’m happy and relaxed until I receive a letter today saying if you don’t send the form back before 27th July, we will cancel your PIP. Now I’m panicking and am on hold with the helpline waiting to rectify this. Is it likely my PIP is going to get cancelled now?

Emilyb81

No hun not that quickly and its not past deadline yet either? Also its most probably an automated letter that is sent out because your form isnt there yet but im sure when you speak to them today it will be fine ?? will be a misunderstanding due to computers etc? ???

janer1967

Hi there 

I was aware they had been allowing 3 months for return of forms not sure if this is still the case 

It is probably just a system produced letter you have had without the system being updated to take into account the new extension 

See what they say when you get through 

Would appreciate you updating us when you have an answer so we can advise other members 

Sam01

janer1967 said:

Hi there 

I was aware they had been allowing 3 months for return of forms not sure if this is still the case 

It is probably just a system produced letter you have had without the system being updated to take into account the new extension 

See what they say when you get through 

Would appreciate you updating us when you have an answer so we can advise other members 

Absolutely will do. I really hope I don’t lose my PIP over this miscommunication nonsense

Sam01

Emilyb81 said:

No hun not that quickly and its not past deadline yet either? Also its most probably an automated letter that is sent out because your form isnt there yet but im sure when you speak to them today it will be fine ?? will be a misunderstanding due to computers etc? ???

Fingers crossed your right 

janer1967

I'm sure you won't if you  contact them today it is before the deadline anyway and even if the 3 month no longer applies you can request an extension 

Sam01

UPDATE: The lady I spoke to on the phone said that letter was a mistake, it should not have been sent out. I have indeed got an extra 60 days to send my form back. Thank you to everyone here for keeping me calm during the panic ?

janer1967

Great news thanks for sharing 

You think they would update their systems to stop this happening 

Sam01

janer1967 said:

Great news thanks for sharing 

You think they would update their systems to stop this happening 

Exactly! Especially for people that have anxiety problems. I don’t have those but I was fearing for my life when I received that incorrect letter

Emilyb81

Ive had similar letters in past from pip,esa tax credits housing benefit etc letters sent by the system? I mean its not good when people already suffering from anxiety! Honestly some of these letters can have a big negative affect on a person thats already poorly ☹️ i received 2 back to back saying id lost my benefits thrn another saying i hadnt? If i had not of got the second letter god knows how i would of been?! And they also send several of the same letter at once sometimes? Anyhoo all is well that ends well! Glad you can relax a bit now! Have a great weekend peeps xx

Sam01

Emilyb81 said:

Ive had similar letters in past from pip,esa tax credits housing benefit etc letters sent by the system? I mean its not good when people already suffering from anxiety! Honestly some of these letters can have a big negative affect on a person thats already poorly ☹️ i received 2 back to back saying id lost my benefits thrn another saying i hadnt? If i had not of got the second letter god knows how i would of been?! And they also send several of the same letter at once sometimes? Anyhoo all is well that ends well! Glad you can relax a bit now! Have a great weekend peeps xx

Hope you have a great weekend too Emily! Thanks for your support ?

Emilyb81

I did wonder when it would go back to "normal" because for example they extended my award while awaiting a review a few months back due to covid? But now obviously covid isnt supposed to be such an issue so i did think maybe some people may end up losing out if they dont check whats happening instead of presuming others got it so i will to?! Or that it will just continue until they hear different!

Anyway good for people to know thanks Mike ??

Emilyb81

Thanks @Sam01 And no problem! Just glad you got it sorted out without having a breakdown ?