I've had my phone interview. Should I be worried that I haven't had a text to say they've got it?

saram

Hi I've had my phone interview finally on the 18th of February I'm yet to receive the text that they have got it back from the DWP should I be worried about that or is it possible it's just somewhere in a pile that hasn't been accessed yet 

janer1967

Hi and welcome to the community 

They don't always send the text or if is possible your report has been sent to audit which delays it getting to dwp 

The audit isn't anything to worry about they are checking the quality of the assessors 

Alex_Alumni

Hello @saram and welcome to the community, please feel free to explore, you can browse our categories page to find different topics of discussion.

As our members have said, they don't always send the text, so try not to dwell on it too much if you can. We're here to support you, so if there's anything else you feel you're unsure of then please do let us know.

Alex

saram

Thank you very much that does help I just assumed everyone gets one 

Alex_Alumni

@saram that's quite alright, it's something that's easy to assume, I think everyone would until they know otherwise, but don't worry

saram

I've gathered the courage to call them today to check on it turns out they don't have it back yet the person on the phone said to give it another week or two I don't understand how that works seeing as I receive a letter from my accessor on the following day of the assessment it's quite frustrating

poppy123456

Sometimes reports are chosen for audit as advised here...

janer1967 said:

Hi and welcome to the community 

They don't always send the text or if is possible your report has been sent to audit which delays it getting to dwp 

The audit isn't anything to worry about they are checking the quality of the assessors 

What letter did you receive the day after the assessment?

saram

I spoken to the accessor about a time in November I didn't report to my doctor so he reported it and sent me a copy do audits take a long time 

poppy123456

There's no timescales for audits but it won't be returned to DWP until the audit is complete. Nothing more you can do but wait.

saram

The audit has been completed and my report returned to DWP earlier today 3 march I've been told I shouldn't have too long to wait now but that was by the call center operative 

MarkM88

2-12 weeks for a decision is standard. 

saram

I've called today and the operator said a decision was made on the 10th I did not receive pip i don't know what to do with myself the sound of that made me lose my breath for a while I can't even express the amount of disbelief I was in when I heard it I'm so upset does anyone have tips on the next move on this I be grateful

calcotti

When you receive the decision letter you can then request a Mandatory Reconsideration of the decision which means a different DWP Decision Maker will look at it again. Do this in writing. You can supply additional information if you wish to. You could review what you originally told them against some advice on how to complete the PIP2 here
https://forum.scope.org.uk/discussion/56365/pip-form-filling

if you didn't complete the PIP2 in this way now would be chance to add detail.

If the MR results in an unchanged decision you can then appeal to the tribunal service which takes the decision making out of the hands of the DWP.