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Hi, my name is Lovely1981! Can I contact DWP via email?

Lovely1981

Hi can someone advise me I’m half deaf due to chronic ear infection. Only I posted my reconsideration letter 9weeks ago . Only wondered is there a email address or something else you can contact dwp on. As I m to in pain with my ear to talk about there decision . Or shall I just wait . Will they write to me eventually. As I haven’t the energy to explain myself again . Thx

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Comments

poppy123456

Unfortunately, there's no email address for you to contact PIP. MR decision timescales are currently taking anything up to 12 weeks, sometimes longer. Once a decisions been made you will receive the decision letter.

In the meantime if you need to ring them do you have someone that can do this for you?

Lovely1981

Hi ok thx I do have help thx. I Didn’t agree with what the decision maker said about me . It’s quite upsetting when someone disregards what you tell them on purpose and scores you two Marks of for each part, mobility & daily living, and also lye about who I am it on report . Quite appalling behaviour for a company who is meant to help people with disabilities

Siwheels73

Hi @Lovely1981, unfortunately that seems to be DWP Policy

Alex_Alumni

Hello @Lovely1981 and welcome to the community

For future reference if you need to contact the PIP enquiry line and can't hear, you can use 'Relay UK' or the textphone to get in touch.

Personal Independence Payment (PIP)

Telephone: 0800 121 4433
Textphone: 0800 121 4493
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 4433
British Sign Language (BSL) video relay service if you're on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 9am to 5pm

Do you feel like you're getting enough support to manage the pain that comes with your chronic ear infection at the moment? It sounds very frustrating and wearing for you.

You are welcome to reach out for support here anytime you need to, and we can help you whatever the outcome of your PIP claim, by guiding and advising on the next steps you can take if you want to challenge the decision.

Alex

Lovely1981

Hi thx my claim for pip isn’t about my ear infection unfortunately it s about my foot condition I’ve had from birth congenital condition. I’ve asked Citezens advice for help which they have helped me with my MR but I just wasn’t sure to ring as it says it all on my MR sheet . Just didn’t realise it take s this long as my working tax credit has come to hold, so I’m not earning anything at the moment. Didn’t want to claim another benefit until I heard back. As I didn’t want to loose my tax credits to, as I’m still employed I’m just not well at moment with my condition thx