If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.

Hi, my name is Lovely1981! Can I contact DWP via email?

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Lovely1981
Lovely1981 Community member Posts: 7 Listener
edited July 2022 in PIP, DLA, and AA
Hi can someone advise me I’m half deaf due to chronic ear infection. Only I posted my reconsideration letter 9weeks ago . Only wondered is there a email address or something else you can contact dwp on. As I m to in pain with my ear to talk about there decision . Or shall I just wait . Will they write to me eventually. As I haven’t the energy to explain myself again . Thx 
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  • poppy123456
    poppy123456 Community member Posts: 57,212 Disability Gamechanger
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    Unfortunately, there's no email address for you to contact PIP. MR decision timescales are currently taking anything up to 12 weeks, sometimes longer. Once a decisions been made you will receive the decision letter.
    In the meantime if you need to ring them do you have someone that can do this for you?
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • Lovely1981
    Lovely1981 Community member Posts: 7 Listener
    edited July 2022
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    Hi ok thx I do have help thx. I Didn’t agree with what the decision maker said about me . It’s quite upsetting when someone disregards what you tell them on purpose and scores you two Marks of for each part, mobility & daily living,  and also lye about who I am it on report . Quite appalling behaviour for a company who is meant to help people with disabilities 
  • Siwheels73
    Siwheels73 Scope Member Posts: 748 Pioneering
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    Hi @Lovely1981, unfortunately that seems to be DWP Policy
  • Alex_Alumni
    Alex_Alumni Scope alumni Posts: 7,561 Disability Gamechanger
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    Hello @Lovely1981 and welcome to the community :)

    For future reference if you need to contact the PIP enquiry line and can't hear, you can use 'Relay UK' or the textphone to get in touch. 

    Personal Independence Payment (PIP)

    Telephone: 0800 121 4433
    Textphone: 0800 121 4493
    Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 4433
    British Sign Language (BSL) video relay service if you're on a computer - find out how to use the service on mobile or tablet
    Monday to Friday, 9am to 5pm

    Do you feel like you're getting enough support to manage the pain that comes with your chronic ear infection at the moment? It sounds very frustrating and wearing for you. 

    You are welcome to reach out for support here anytime you need to, and we can help you whatever the outcome of your PIP claim, by guiding and advising on the next steps you can take if you want to challenge the decision. 

    Alex

    Online Community Coordinator
    Scope

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  • Lovely1981
    Lovely1981 Community member Posts: 7 Listener
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    Hi thx my claim for pip isn’t about my ear infection unfortunately it s about my foot condition I’ve had from birth congenital condition. I’ve asked Citezens advice for help which they have helped me with my  MR but I just wasn’t sure to ring as it says it all on my MR sheet . Just didn’t realise it take s this long as my working tax credit has come to hold, so I’m not earning anything at the moment. Didn’t want to claim another benefit until I heard back. As I didn’t want to loose my tax credits to, as I’m still employed I’m just not well at moment with my condition thx  
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