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DWP problems because of move

My son did not receive a letter asking him to go for assessment as he had moved address. DWP informed on two occasions of new address still they sent appeal notice to wrong address. They refused the initial good cause reason stating they wouldn't accept he had moved and told them despite them being told a second time they still sent correspondence to wrong address. He has not had any esa since end of December 2016 despite being signed unfit for work by go due to learning disability. Can anyone advise me what to do? Please.
Replies
Welcome to the community. I've moved your post into the "ask a benefits advisor" category, so you can get some expert advice on this.
1) it sounds as if you have got a mandatory reconsideration notice (MR notice) from the DWP saying they don't agree with your son's good reasons for not attending the medical. If that's the case, you need to appeal. You do this by completing the appeal form and sending it off with the MR notice, within one month. So if you haven't done this, please do it as soon as you can - if you are late, explain why as the tribunal may be able to accept a late appeal
2) complain about the DWP's failure to use the correct address, particularly as it has led directly to your son losing money. Contact your MP because they will be interested in this terrible service from the DWP and may be able to help you with the complaint and appeal process.
I really hope that you are in time to appeal because otherwise there are strict rules which mean if your son reclaimed ESA he wouldn't get it whilst he was waiting for the assessment date (unless the claim was made more than six months since the original decision that he'd failed to attend). So if possible, it's better to keep the original claim 'alive' by appealing. I hope that helps.
Will