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How to make a complaint about capita

affii1993affii1993 Member Posts: 103 Courageous
edited April 2018 in PIP, DLA and AA
hey Am new here, pls help me if can I had my reweenal for pip in January the assessor omg lied and lied and lied about everything my sister was present with me even she was shocked and stunned can u help me to make a complain my claim is denied so is my MR with daily pain this is a new pain for me!!


  • Sam_AlumniSam_Alumni Scope alumni Posts: 7,729 Disability Gamechanger
    Hi @affii1993
    Welcome to the community, I am sorry to hear you have had a rough time.

    There is information here about making a complaint about capita.

    If you MR has been turned down, you can go to tribunal appeal and we have a video explaining how to do that.

    Senior online community officer
  • CockneyRebelCockneyRebel Member Posts: 5,257 Disability Gamechanger
    Hi affii and welcome

    Any complaint about the assessor should be kept separate from your next action which, having been through MR, is to appeal to the tribunal

    So having been through assessment and MR you still do not have the award you deserve, the next step is to appeal to the independant tribunal.

    If at all possible get f2f advice from CAB or similar

    The first stage is to submit form SSCS1


    Fill in all sections of the form, at this stage you do not need to go into great detail, just the basic reasons for your appeal are sufficient. A more detailed submission should be done later.

    It is always advisable to attend in person. Success rate is around 69%

    You will then receive an acceptance letter from the tribunal

    The DWP then have 28 days to prepare and submit their case and all the paperwork and evidence used in making their decision.

    You will be sent a copy of this, known as the bundle.

    Check that all your submitted evidence is included

    Using the bundle now is the time to prepare your own submission referencing by page and paragraph where the evidence proves that you meet the descriptor and criteria for an award

    You do not need further evidence to appeal but any new relevant evidence will help. This should be attached to the back. with name and NI on each sheet. Number the sheets 1of 12, 2of 12 etc. then reference these as above  

    It can help to keep and submit a daily diary of how your functionality is affected

    Now you are ready to send your submission

    and the wait begins. You can ring the tribunal clerk for an idea of the waiting time in your area


    Be all you can be, make  every day count. Namaste
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