How to make a complaint about capita

Hi affii and welcome

Any complaint about the assessor should be kept separate from your next action which, having been through MR, is to appeal to the tribunal

So having been through assessment and MR you still do not have the award you deserve, the next step is to appeal to the independant tribunal.

If at all possible get f2f advice from CAB or similar

The first stage is to submit form SSCS1

 https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/689021/sscs1-eng.pdf

Fill in all sections of the form, at this stage you do not need to go into great detail, just the basic reasons for your appeal are sufficient. A more detailed submission should be done later.

It is always advisable to attend in person. Success rate is around 69%

You will then receive an acceptance letter from the tribunal

The DWP then have 28 days to prepare and submit their case and all the paperwork and evidence used in making their decision.

You will be sent a copy of this, known as the bundle.

Check that all your submitted evidence is included

Using the bundle now is the time to prepare your own submission referencing by page and paragraph where the evidence proves that you meet the descriptor and criteria for an award

You do not need further evidence to appeal but any new relevant evidence will help. This should be attached to the back. with name and NI on each sheet. Number the sheets 1of 12, 2of 12 etc. then reference these as above  

It can help to keep and submit a daily diary of how your functionality is affected

Now you are ready to send your submission

and the wait begins. You can ring the tribunal clerk for an idea of the waiting time in your area

CR