Employment and Support Allowance (ESA)
If this is your first visit, check out the community guide. You will have to Join us or Sign in before you can post.

Could someone please answer this question?

Hello, I wonder if anyone could answer this question please. 
I have received a letter from the "Health Advisory Service", to say that I have a home visit next week between 9 and 3pm! My question is, am I entitled to have an actual appointment TIME? I have been "fighting", for my rights for months, and am exhausted. They contacted me this week by telephone to ask if I could be on their "cancellation list" for my area, and I said NO. I clearly explained my counsellor visits me once a week each afternoon of the day they plan to visit. Yet again ignored, disrespected and trodden on. 
I would be grateful for advice. Many Thanks.


  • WaylayWaylay Member Posts: 941 Pioneering
    First time I've heard of that... Anyone? @BenefitsTrainingCo ?
  • broccolibroccoli Member Posts: 4 Listener
    Hi Waylay, thanks for responding. The fact that you haven't heard of it should be enough to get my alarm bells ringing. As usual their vile correspondence arrives on a Saturday, when no one is available to contact until Monday. 
  • zakbloodzakblood Member Posts: 419 Pioneering
    my experience was over 20 years ago with my first and only home visit, as i keep all paper work and are somewhat of a paper collector, mine gave a date and time and who were coming, so i had no surprises either, mine kept to the time, polite and made me feel at ease, was a good experience, but sorry to say things change in time, but also don't know now, good luck and hope someone who knows more does reply and offer more and better advice than my waffle
  • WaylayWaylay Member Posts: 941 Pioneering
    HI @broccoli I'm not an expert, just another disabled claimant, like you. That's why I tagged @BenefitsTrainingCo . It might happen all the time, and I just don't know. ;)
  • wilkowilko Member Posts: 2,324 Disability Gamechanger
    Hello, as with all appointments, hospital, doctors, builders ect unless you are the first call or appointment then don’t expect to be seen on or at your appointment time.  Even firms making parcel delivery’s give a few hours window so your time span should have been AM or PM not between 9am and 3 pm to big a time window and when you ring on Tuesday request an more accurate appointment time AM or PM they must know who will be taking the assessment and what the approximate time of their arrival. They may have two assessments to preform one AM and PM so all you want is an accurate appointment time with in reason.
  • broccolibroccoli Member Posts: 4 Listener
    Hi Zakblood, that wasn't "waffle", its was friendly advice which I appreciate and made me cry. This profit driven company has taken my breath away, I thought not much could surprise me anymore in life. Thank you Waylay, perhaps it does but as my Gran used to say they can go "tickle a brick". 
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    I've never heard of them giving such a large window time frame for a home assessment before. For the last home assessment i had it was a 2 hour time frame.

    Ring Tuesday to ask if they can give you shorter time frame. If you do have to cancel the appointment completely then remember you can only do this once.
    Proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice I have given to members here on the community.
  • broccolibroccoli Member Posts: 4 Listener
    Hello Poppy thank you. I've already had my "share" of cancelling appointments, as they wanted me to go to a centre. 3 GP letters and an MP letter later, here I am. A two hour window would be fine, but all day is yet another indication of their contempt. 
  • zakbloodzakblood Member Posts: 419 Pioneering
    broccoli thanks and i do honestly wish you all the best, now days it seems you have to be strong and fight for everything, makes me mad and also wonder why, as we were the generation which made it, and now live with a broken and 2nd rate service and have only ourselves to blame for it, as i've never voted in my life, as i feel one idiot is the same as the next one tbh, but boy was i wrong, now mind you i'm not sure which idiot to vote for either, as too many idiots are also in the madhouse, as proven with the Brexit mess we are left with, so what hope of we of having anyone who would be better off doing the job in our life time?, they not only don't care, as for one it never and doesn't effect them, they careless and only want us the people on a given day of every couple of years, apart from that, we are just a number, and such a small and worthless one, it's hardly worth the effort for them it seems, equality does't apply where we are concerned, we are the forgotten and worthless scroungers it seems or are made out to be, so yes "shake a stick" and "tickle a brick" not heard of them for a long time
  • Ami2301Ami2301 Community Co-Production Group Posts: 7,614 Disability Gamechanger
    Hi @broccoli welcome to the community! I agree with Poppy, ring them Tuesday :) Let us know if you have any further questions!
    Disability Gamechanger - 2019
Sign in or join us to comment.