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Are they taking advantage

HarpHarp Member Posts: 76 Pioneering
I sent off the PIP form approximately 2 weeks ago and I got a letter back yesterday for the time and place for the assessment which is in the centre of Birmingham at 4.55pm at rush hour time. 

I have am visually impaired, have learning difficulties, anxiety and stress.

I hate being in busy areas for a number of things. 

I know it is probs Al to with the assessment but I think they crossed the line. 
Everyone has the right to have a say in what ever method they use


  • MisscleoMisscleo Member Posts: 646 Pioneering
    They proberly dont look at what is wrong with a person when they send out appointments. 
    Are hospitals defanatly dont look if we disabled/elderly
  • HarpHarp Member Posts: 76 Pioneering
    You thought they should look as it saves the hassle changing things 
    Everyone has the right to have a say in what ever method they use

  • OverlyAnxiousOverlyAnxious Member Posts: 1,363 Disability Gamechanger
    I had exactly the same thing.  I specifically asked for a time when traffic would be low and few people in the waiting room...yet I got a mid-rush hour time as well.  The appointments are probably computer generated but it's pointless including a 'special requirements' box on the form if no one checks it first.  I'm not able to use phones so couldn't change the appointment either.  When I got there I was told the appointment was cancelled last minute which really did feel like they were doing it on purpose as I don't cope with change well either.  The whole thing caused me several days of extra anxiety and IBS issues afterwards but of course they don't see that!!
  • Tammyjane33Tammyjane33 Member Posts: 670 Pioneering
    I'm sorry you've had to go through that. Can they do a home assessment? 
  • BenefitsTrainingCoBenefitsTrainingCo Member Posts: 2,692 Pioneering

    This almost certainly isn't deliberate, but it could still be against the Equality Act 2010.

    You have a right to have an assessment which is accessible to you and which doesn't cause you any additional disadvantage.

    I'd suggest ringing to try to get this changed. They should take all your conditions into account, and probably haven't done that so far as others have suggested - because a computer generated your appointment! It's still not good enough though and you can ask for what you need, including a home visit if that is required (though you will need a doctor's letter for that). 

    They can't claim they didn't know what you needed as you've already told them....

    How to contact Capita is here:


    You can see their other assessment centres on this map, if that's helpful, in case another location would suit you better:

    You don't always get what you ask for, of course, BUT you have a right to an accessible appointment that doesn't damage your mental or physical health.

    Good luck with it!

    If you don't get it changed and you do feel it is unsuitable you can complain:


    And it may be worth taking other action, too. But see if you can get it changed first.

    The Benefits Training Co:
    Paul Bradley
    Michael Chambers
    Will Hadwen
    Sarah Hayle
    Maria Solomon
    David Stickland
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    Most first appointments are computer generated so asking for a time when it's less busy or a specific time scale on the claim form doesn't always get you what you ask for. Changing the appointment time/date is possible but you can only do this once.
    Proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice I have given to members here on the community.
  • sheZZasheZZa Member Posts: 244 Pioneering
    i had a text from IA asking me to ring a number to arrange my assessment time and date. I phoned the number and was given a choice of venues, dates and times. Obviously I picked what was suitable for me.
  • drewdundeedrewdundee Member Posts: 49 Courageous
    I received a call about my assessment to. Granted my one was done through ATOS. They did offer me different venues.
  • Chloe_ScopeChloe_Scope Scope Posts: 10,653 Disability Gamechanger
    I'm sorry it's been chosen at such a busy time @Harp! I imagine this would just make the whole thing even more stressful. Like it has been said, you are able to change the appointment but only the once. I hope this is a more suitable time for you :)

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