Sorry to hear that - the only people who can tell you are ESA unfortunately. Their number is 0800 169 0310 and the phone lines open at 8am. I have had problems with erratic payments on a previous claim and came online to look for support as it causes a lot of stress when it doesn't go in doesn't it? I hope you get it sorted
@james55 @siobhan1 Hi both maybe check that there is no problem with your bank as this has happened to me before for it to turn up a few hours later. Hopefully it will get sorted quickly.
As per my first post when i had the same issue i Googled to see if there was a problem with my bank and it so happens there was. You never know this maybe the case.
I'm with Barclays and there is a button to check if there are any problems - none recorded.
My payday is Tuesday. My account refreshed at 00.15 as all my direct debits came out and I have 28p I'm going to call at 8am.
This has happened to me before. On my previous claim I had to call every fortnight to get a faster payment so it always causes me anxiety when it isn't in. I changed my bank details for payments just after my last payment so I suspect that has something to do with it. Unfortunately my experience when I have changed my details has been a very negative one, in so much as it caused a glitch which showed payments as issued on DWP legacy screens but the payments did not actually transact hence the faster payment debacle.
I don't think I can mentally cope with that again. At one point an advisor insisted that it was my bank's problem and to go to the branch, even though I told them I was calling from a hospital bed about to have cancer removed. I asked for a call back and immediately after hanging up I got a text which said "We have resolved your ESA enquiry. You do not need to contact us". The money was in and I suspect she realised what was wrong during the call, or was a trainee with someone listening in, but didn't have the decency to say before hanging up. We shall see what happens in the morning. I can't sleep for worrying anyway!
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