Coffee lounge
If this is your first visit, check out the community guide. You will have to Join us or Sign in before you can post.
Want to give us your opinion? Complete our annual survey.

Delivery drivers from Just-Eat and Uber who can't get anywhere that doesn't come up Satnavs!

[Deleted User][Deleted User] Posts: 1,651 Listener
edited February 7 in Coffee lounge
Above.

I tried to order a McDonald's tea last Wednesday for a change, used Just-Eat to order 9 Chicken Nuggets, small chips and a Chocolate thick shake.

The site said the order would come half an hour later after the order went through, "fair enough" I thought, they've to prepare it and then give it to the delivery bloke.

Except the delivery guy never turned up because for as long as I've lived in the Flat, the only delivery places that don't get lost trying to deliver stuff are either Pizza Hut on Crookes or Domino's on West St, everywhere else uses drivers who clearly don't know their way and rely on Satnavs to get around.

I rang McDonald's on a London number based on the email receipt, and complained, they said the refund would be processed in 48 hours, this was last Wednesday tea time, I've just had an email from Just-Eat, they've said the refund will be back on my card in 3 to 7 working days, so probably by the middle of next week.

Jesus wept! I tell you one thing, I won't be using Just-Eat again.

Tagged:

Replies

  • Ross_ScopeRoss_Scope Scope community team Posts: 2,972 Disability Gamechanger
    Have you tried writing more detailed instructions in the box where they ask for instructions @MrAllen1976?

    Perhaps give them a landmark that your flat is near or something.
    Online Community Coordinator

    Find out more about, and apply for, the Community Co-production Group.

    Fill out the online community's new online survey to help us improve the community.

    Want to tell us about your experience on the community? Talk to our chatbot and let us know.
  • woodbinewoodbine Member Posts: 3,589 Disability Gamechanger
    Our post code comes up with 2 different addresses depending on which post code checker you use, as above we always give detailed instructions as most people don't know where we are as we live on a private estate which is also a dead end. Have used just eat for years now with no problems.
    But I do know that a lot of taxi drivers are delivering food in the evening as there's little else for them to do during lockdown.
    my advice is given freely and is correct to the best of my knowledge.
  • 66Mustang66Mustang Member Posts: 4,530 Disability Gamechanger
    I’m glad that sat nav exists.

    We live at, say, number 23 Apple Tree Road (made up).

    There is a number 23 directly behind the sign for Apple Tree Road but that’s number 23 for a different street - the street before. Number 1 is next to this place and our house is 22 houses further along. 

    We have had deliveries go to the house behind the sign a few times, before satnav, when people had to rely on their brain! I’m surprised it didn’t happen very often but doesn’t happen at all now that the satnav tells people exactly where to go. :D

    Sorry this doesn’t help you OP, just a random anecdote!
  • [Deleted User][Deleted User] Posts: 1,651 Listener
    Have you tried writing more detailed instructions in the box where they ask for instructions @MrAllen1976?

    Perhaps give them a landmark that your flat is near or something.
    That's a good idea but I shouldn't have to, the drivers if they're local, should know the area well enough to know how to get to places without relying on the Satnav.

    Taxi drivers are bad for that as well, including Uber drivers... I used to have to get took to school by Taxi back in the mid to late 80s, Satnavs weren't even invented back then and drivers actually knew where they were going...

  • Ross_ScopeRoss_Scope Scope community team Posts: 2,972 Disability Gamechanger
    I agree @MrAllen1976, you shouldn't have to, but I think it would help in this case. 
    Online Community Coordinator

    Find out more about, and apply for, the Community Co-production Group.

    Fill out the online community's new online survey to help us improve the community.

    Want to tell us about your experience on the community? Talk to our chatbot and let us know.
  • MarkN88MarkN88 Member Posts: 677 Pioneering
    Have you tried writing more detailed instructions in the box where they ask for instructions @MrAllen1976?

    Perhaps give them a landmark that your flat is near or something.
    That's a good idea but I shouldn't have to, the drivers if they're local, should know the area well enough to know how to get to places without relying on the Satnav.

    Taxi drivers are bad for that as well, including Uber drivers... I used to have to get took to school by Taxi back in the mid to late 80s, Satnavs weren't even invented back then and drivers actually knew where they were going...

    Keep in mind though, people don’t always work in the areas they come from and therefore might not know the area and so rely on sat nav or google maps. 
  • woodbinewoodbine Member Posts: 3,589 Disability Gamechanger
    Back in the days before sat navs taxi drivers had to pass test with the local licensing authority before they could get a licence to drive a taxi.
    We very often get drivers from Sheffield even though we are 10 miles away from there.
    my advice is given freely and is correct to the best of my knowledge.
  • 11190821119082 Member [under moderation] Posts: 258 Member [under moderation]
    yes it is very hard to eat outside food or get a delivery of food to your house due to covid 19
  • [Deleted User][Deleted User] Posts: 1,651 Listener
    Yeah especially when the drivers have the social awareness of a Sheep and can't get anywhere without relying on the Satnav.

  • Adrian_ScopeAdrian_Scope Testing team, Scope community team Posts: 7,917 Scope community team
    @MrAllen1976, I think it's very important to keep in mind that not all drivers will live in or be from the area and they're currently doing a difficult job, in challenging conditions. We've relied heavily on delivery drivers during lockdown (and even before) and I'm really glad (and grateful) they've continued working, despite the conditions.

    I think using a sat nav when you're a driver is a good thing. What don't you like about people using them?

    My postcode either doesn't come up on sat navs or directs drivers to the middle of a retail park nearby, so I always make sure to give detailed instructions in the box that asks for delivery information. It only takes a few seconds, is helpful to the driver and helps me receive what I ordered! :smiley:
    Senior Community Partner
    Scope

    Your feedback is really important to the development of the online community, so please remember to complete our online community annual survey
  • GeoarkGeoark Community champion, Scope Volunteer Posts: 1,366 Disability Gamechanger
    Hi @119082 are you struggling to get a regular supply of food? 

    Being in London I am aware that we probably have a much wider range of options than other areas. Still, it was a big issue for us in the first few weeks in the lockdown. Even now we have three or four suppliers on our list so if there are delivery issues with one we can swap to another. 

    By far the best we have found is Morrisons on Amazon. Although they only show deliveries for two days, and have ordered the shopping late one night to find there were no delivery slots but was able to put the order through the next morning around 8 am for an 11 am delivery. Plus my weekly shopping bill has gone from around £60 per week to £45 per week. For frozen and a few other items we have found Iceland to be good, though they too can become overloaded with orders.

    If you have freezer space another real good source I have used and would happily recommend is Muscle Food, don't let the name put you off. They are essentially an online butcher shop, though having just checked their site again the range of things they offer has increased. I checked them out during the first lockdown out of desperation and was amazed at the quality and price of the food.  The only caution I would use is in their pre-made meal pots. They weren't to our taste. One thing they have added is the build your own box, so you are not stuck with the main options they have on offer. As the main reason, we stopped using them was freezer space once normal shopping returned I may look at returning with them.

    If you are struggling please let us know as I am sure others will be able to suggest different suppliers that have worked for them.

    As an individual I stood alone.
    As a member of a group I did things.
    As part of a community I helped to create change!

  • [Deleted User][Deleted User] Posts: 1,651 Listener
    @MrAllen1976, I think it's very important to keep in mind that not all drivers will live in or be from the area and they're currently doing a difficult job, in challenging conditions. We've relied heavily on delivery drivers during lockdown (and even before) and I'm really glad (and grateful) they've continued working, despite the conditions.

    I think using a sat nav when you're a driver is a good thing. What don't you like about people using them?

    My postcode either doesn't come up on sat navs or directs drivers to the middle of a retail park nearby, so I always make sure to give detailed instructions in the box that asks for delivery information. It only takes a few seconds, is helpful to the driver and helps me receive what I ordered! :smiley:
    Thing is though, if someone has no idea where they're going and rely on the Satnav, there's been reports of people trespassing on private Farmland etc because that's where the bloomin' Satnav's took them.

  • [Deleted User][Deleted User] Posts: 1,651 Listener
    Also, as regards the failed Just-Eat order from last week, they sent me an email last night, the refund will be on my card within 3-7 working days they said? Eh? I spoke to the London based call centre last Wednesday tea time and she said it'd be done within 48 hours so that would've been last Friday tea time.

    I officially give up.

  • MarkN88MarkN88 Member Posts: 677 Pioneering
    I think what’s happened is, mis-communication. 

    They would have processed the refund within 48 hours. 

    Once they have initiated it, it probably takes 3-7 working days to go back onto the card. 
  • mikehughescqmikehughescq Member Posts: 5,815 Disability Gamechanger
    edited February 8
    Second thread on essentially the same subject from the same poster. Second post from me then. Some of these delivery people are working in desperate circumstances and I think a little empathy and insight would go a long way right now. If there are known imperfections with sat nav directions then perhaps go get those corrected rather than taking issue with front line workers whose circumstances are often dire. Google tells drivers that our house is in the middle of our estate rather than at the entrance. I’ve fixed it with Google. 

    The last driver who missed our house had been abused by consecutive people he’d delivered to for things that were beyond his control and was very grateful that we understood and sympathised rather than slagged him off publicly. He pointed out that he had to drive 20 miles just to get to work for near minimum wage; was working in an area he had no idea about and had already had a row with someone who genuinely couldn’t understand why he didn’t know his way around having done the job for a week. They complained that he only had 5 miles to cover. Even when he pointed out that that literally expected him to know 25 square miles of road inside out inside a week they still didn’t get it. 

    I look forward to thread number three!
  • woodbinewoodbine Member Posts: 3,589 Disability Gamechanger
    During lockdown3 we have not been out of the house(literally) we have relyed on deliveries from asda/ iceland and on ocassion just eat, we have been extremely grateful to the drivers and every time we give them a small tip which they in many cases seem surprised to get.
    I agree that mistakes do happen but so what? these are unusal times, we are all grateful for the hard work our doctors and nurses are putting in but there are also others that are doing sterling work and who do not deserve to be slagged off online.
    Just one other point @MrAllen1976 you tell us almost daily that you are looking for a job, have you applied to just eat as you seem to think you could do a better job than those who are doing it?
    my advice is given freely and is correct to the best of my knowledge.
  • woodbinewoodbine Member Posts: 3,589 Disability Gamechanger
    @MrAllen1976, I think it's very important to keep in mind that not all drivers will live in or be from the area and they're currently doing a difficult job, in challenging conditions. We've relied heavily on delivery drivers during lockdown (and even before) and I'm really glad (and grateful) they've continued working, despite the conditions.

    I think using a sat nav when you're a driver is a good thing. What don't you like about people using them?

    My postcode either doesn't come up on sat navs or directs drivers to the middle of a retail park nearby, so I always make sure to give detailed instructions in the box that asks for delivery information. It only takes a few seconds, is helpful to the driver and helps me receive what I ordered! :smiley:
    Thing is though, if someone has no idea where they're going and rely on the Satnav, there's been reports of people trespassing on private Farmland etc because that's where the bloomin' Satnav's took them.

    do you have a link to any of these reports?
    my advice is given freely and is correct to the best of my knowledge.
  • [Deleted User][Deleted User] Posts: 1,651 Listener
    MarkN88 said:
    I think what’s happened is, mis-communication. 

    They would have processed the refund within 48 hours. 

    Once they have initiated it, it probably takes 3-7 working days to go back onto the card. 
    Typical, companies with the communication skills of a Sheep.. I wouldn't mind but I'm the one who was diagnosed with a flippin' communication disorder in October 1999, and if I tell someone I'll do something in 2 days I'll bloomin' well do in 2 days.

  • [Deleted User][Deleted User] Posts: 1,651 Listener
    woodbine said:
    @MrAllen1976, I think it's very important to keep in mind that not all drivers will live in or be from the area and they're currently doing a difficult job, in challenging conditions. We've relied heavily on delivery drivers during lockdown (and even before) and I'm really glad (and grateful) they've continued working, despite the conditions.

    I think using a sat nav when you're a driver is a good thing. What don't you like about people using them?

    My postcode either doesn't come up on sat navs or directs drivers to the middle of a retail park nearby, so I always make sure to give detailed instructions in the box that asks for delivery information. It only takes a few seconds, is helpful to the driver and helps me receive what I ordered! :smiley:
    Thing is though, if someone has no idea where they're going and rely on the Satnav, there's been reports of people trespassing on private Farmland etc because that's where the bloomin' Satnav's took them.

    do you have a link to any of these reports?
    Google is your friend.

  • mikehughescqmikehughescq Member Posts: 5,815 Disability Gamechanger
    I think it's forseeable at this point that you will have exhausted all delivery options by falling out with them all. Good luck with that. A different approach as suggested by others here and on the other thread will likely yield different results. 

    We had a curry delivered last week. An hour late; cold and much confusion about location. Instead of raging etc. we had a good, calm sensible conversation with the driver and the restaurant. They gave us a full refund; delivered a complete replacement meal for 3; threw in some lovely extras for nothing (including 2 bottles of beer each) and the next day we had some flowers delivered to my wife to say thank you for understanding the issues and being so polite to the driver in difficult circumstances for us all. 

    A little insight and understanding can only ever make you better off. 
  • CressidaCressida Member Posts: 751 Pioneering
    I have been shielding since last March. I haven't had any take away food deliveries during the pandemic but I do have regular supermarket deliveries. I may have been lucky but in all that time the drivers have been fantastic, I really appreciate the people who are risking their health every day doing a job for a bit more than minumum wage. I also tip the drivers and a little chat and a smile sets me up for another groundhog day :) 
  • [Deleted User][Deleted User] Posts: 1,651 Listener
    woodbine said:
    During lockdown3 we have not been out of the house(literally) we have relyed on deliveries from asda/ iceland and on ocassion just eat, we have been extremely grateful to the drivers and every time we give them a small tip which they in many cases seem surprised to get.
    I agree that mistakes do happen but so what? these are unusal times, we are all grateful for the hard work our doctors and nurses are putting in but there are also others that are doing sterling work and who do not deserve to be slagged off online.
    Just one other point @MrAllen1976 you tell us almost daily that you are looking for a job, have you applied to just eat as you seem to think you could do a better job than those who are doing it?
    I don't drive so I wouldn't be able to do it anyway.


  • woodbinewoodbine Member Posts: 3,589 Disability Gamechanger
    woodbine said:
    During lockdown3 we have not been out of the house(literally) we have relyed on deliveries from asda/ iceland and on ocassion just eat, we have been extremely grateful to the drivers and every time we give them a small tip which they in many cases seem surprised to get.
    I agree that mistakes do happen but so what? these are unusal times, we are all grateful for the hard work our doctors and nurses are putting in but there are also others that are doing sterling work and who do not deserve to be slagged off online.
    Just one other point @MrAllen1976 you tell us almost daily that you are looking for a job, have you applied to just eat as you seem to think you could do a better job than those who are doing it?
    I don't drive so I wouldn't be able to do it anyway.


    So you couldn't do a better job than those you are constantly moaning about?
    @MrAllen1976  nuff said
    my advice is given freely and is correct to the best of my knowledge.
  • woodbinewoodbine Member Posts: 3,589 Disability Gamechanger
    woodbine said:
    @MrAllen1976, I think it's very important to keep in mind that not all drivers will live in or be from the area and they're currently doing a difficult job, in challenging conditions. We've relied heavily on delivery drivers during lockdown (and even before) and I'm really glad (and grateful) they've continued working, despite the conditions.

    I think using a sat nav when you're a driver is a good thing. What don't you like about people using them?

    My postcode either doesn't come up on sat navs or directs drivers to the middle of a retail park nearby, so I always make sure to give detailed instructions in the box that asks for delivery information. It only takes a few seconds, is helpful to the driver and helps me receive what I ordered! :smiley:
    Thing is though, if someone has no idea where they're going and rely on the Satnav, there's been reports of people trespassing on private Farmland etc because that's where the bloomin' Satnav's took them.

    do you have a link to any of these reports?
    Google is your friend.

    so your comment is purely opinion and not fact?
    my advice is given freely and is correct to the best of my knowledge.
  • [Deleted User][Deleted User] Posts: 1,651 Listener
    woodbine said:
    woodbine said:
    During lockdown3 we have not been out of the house(literally) we have relyed on deliveries from asda/ iceland and on ocassion just eat, we have been extremely grateful to the drivers and every time we give them a small tip which they in many cases seem surprised to get.
    I agree that mistakes do happen but so what? these are unusal times, we are all grateful for the hard work our doctors and nurses are putting in but there are also others that are doing sterling work and who do not deserve to be slagged off online.
    Just one other point @MrAllen1976 you tell us almost daily that you are looking for a job, have you applied to just eat as you seem to think you could do a better job than those who are doing it?
    I don't drive so I wouldn't be able to do it anyway.


    So you couldn't do a better job than those you are constantly moaning about?
    @MrAllen1976  nuff said
    On the contrary, if I drove I'd be much better because I actually know the local area without relying on the Satnav.

    Oh and btw, you are going back on ignore.


  • Adrian_ScopeAdrian_Scope Testing team, Scope community team Posts: 7,917 Scope community team
    I won't be removing anything from this thread, but I will be closing it as I think the conversation has soured.

    Thanks for sharing your experience @MrAllen1976. I hope all of the advice offered will help and you'll have better luck with deliveries in the future.
    Senior Community Partner
    Scope

    Your feedback is really important to the development of the online community, so please remember to complete our online community annual survey
This discussion has been closed.