Delivery drivers from Just-Eat and Uber who can't get anywhere that doesn't come up Satnavs!

[Deleted User]

Above.

I tried to order a McDonald's tea last Wednesday for a change, used Just-Eat to order 9 Chicken Nuggets, small chips and a Chocolate thick shake.

The site said the order would come half an hour later after the order went through, "fair enough" I thought, they've to prepare it and then give it to the delivery bloke.

Except the delivery guy never turned up because for as long as I've lived in the Flat, the only delivery places that don't get lost trying to deliver stuff are either Pizza Hut on Crookes or Domino's on West St, everywhere else uses drivers who clearly don't know their way and rely on Satnavs to get around.

I rang McDonald's on a London number based on the email receipt, and complained, they said the refund would be processed in 48 hours, this was last Wednesday tea time, I've just had an email from Just-Eat, they've said the refund will be back on my card in 3 to 7 working days, so probably by the middle of next week.

Jesus wept! I tell you one thing, I won't be using Just-Eat again.

Ross_Alumni

Have you tried writing more detailed instructions in the box where they ask for instructions @MrAllen1976?

Perhaps give them a landmark that your flat is near or something.

66Mustang

I’m glad that sat nav exists.

We live at, say, number 23 Apple Tree Road (made up).

There is a number 23 directly behind the sign for Apple Tree Road but that’s number 23 for a different street - the street before. Number 1 is next to this place and our house is 22 houses further along. 

We have had deliveries go to the house behind the sign a few times, before satnav, when people had to rely on their brain! I’m surprised it didn’t happen very often but doesn’t happen at all now that the satnav tells people exactly where to go.

Sorry this doesn’t help you OP, just a random anecdote!

[Deleted User]

Ross_Scope said:

Have you tried writing more detailed instructions in the box where they ask for instructions @MrAllen1976?

Perhaps give them a landmark that your flat is near or something.

That's a good idea but I shouldn't have to, the drivers if they're local, should know the area well enough to know how to get to places without relying on the Satnav.

Taxi drivers are bad for that as well, including Uber drivers... I used to have to get took to school by Taxi back in the mid to late 80s, Satnavs weren't even invented back then and drivers actually knew where they were going...

Ross_Alumni

I agree @MrAllen1976, you shouldn't have to, but I think it would help in this case. 

MarkM88

MrAllen1976 said:

Ross_Scope said:

Have you tried writing more detailed instructions in the box where they ask for instructions @MrAllen1976?

Perhaps give them a landmark that your flat is near or something.

That's a good idea but I shouldn't have to, the drivers if they're local, should know the area well enough to know how to get to places without relying on the Satnav.

Taxi drivers are bad for that as well, including Uber drivers... I used to have to get took to school by Taxi back in the mid to late 80s, Satnavs weren't even invented back then and drivers actually knew where they were going...

Keep in mind though, people don’t always work in the areas they come from and therefore might not know the area and so rely on sat nav or google maps. 

1119082

yes it is very hard to eat outside food or get a delivery of food to your house due to covid 19

[Deleted User]

Yeah especially when the drivers have the social awareness of a Sheep and can't get anywhere without relying on the Satnav.

Adrian_Scope

@MrAllen1976, I think it's very important to keep in mind that not all drivers will live in or be from the area and they're currently doing a difficult job, in challenging conditions. We've relied heavily on delivery drivers during lockdown (and even before) and I'm really glad (and grateful) they've continued working, despite the conditions.

I think using a sat nav when you're a driver is a good thing. What don't you like about people using them?

My postcode either doesn't come up on sat navs or directs drivers to the middle of a retail park nearby, so I always make sure to give detailed instructions in the box that asks for delivery information. It only takes a few seconds, is helpful to the driver and helps me receive what I ordered!

Geoark

Hi @119082 are you struggling to get a regular supply of food? 

Being in London I am aware that we probably have a much wider range of options than other areas. Still, it was a big issue for us in the first few weeks in the lockdown. Even now we have three or four suppliers on our list so if there are delivery issues with one we can swap to another. 

By far the best we have found is Morrisons on Amazon. Although they only show deliveries for two days, and have ordered the shopping late one night to find there were no delivery slots but was able to put the order through the next morning around 8 am for an 11 am delivery. Plus my weekly shopping bill has gone from around £60 per week to £45 per week. For frozen and a few other items we have found Iceland to be good, though they too can become overloaded with orders.

If you have freezer space another real good source I have used and would happily recommend is Muscle Food, don't let the name put you off. They are essentially an online butcher shop, though having just checked their site again the range of things they offer has increased. I checked them out during the first lockdown out of desperation and was amazed at the quality and price of the food.  The only caution I would use is in their pre-made meal pots. They weren't to our taste. One thing they have added is the build your own box, so you are not stuck with the main options they have on offer. As the main reason, we stopped using them was freezer space once normal shopping returned I may look at returning with them.

If you are struggling please let us know as I am sure others will be able to suggest different suppliers that have worked for them.

[Deleted User]

Adrian_Scope said:

@MrAllen1976, I think it's very important to keep in mind that not all drivers will live in or be from the area and they're currently doing a difficult job, in challenging conditions. We've relied heavily on delivery drivers during lockdown (and even before) and I'm really glad (and grateful) they've continued working, despite the conditions.

I think using a sat nav when you're a driver is a good thing. What don't you like about people using them?

My postcode either doesn't come up on sat navs or directs drivers to the middle of a retail park nearby, so I always make sure to give detailed instructions in the box that asks for delivery information. It only takes a few seconds, is helpful to the driver and helps me receive what I ordered!

Thing is though, if someone has no idea where they're going and rely on the Satnav, there's been reports of people trespassing on private Farmland etc because that's where the bloomin' Satnav's took them.

[Deleted User]

Also, as regards the failed Just-Eat order from last week, they sent me an email last night, the refund will be on my card within 3-7 working days they said? Eh? I spoke to the London based call centre last Wednesday tea time and she said it'd be done within 48 hours so that would've been last Friday tea time.

I officially give up.

MarkM88

I think what’s happened is, mis-communication. 

They would have processed the refund within 48 hours. 

Once they have initiated it, it probably takes 3-7 working days to go back onto the card. 

[Deleted User]

MarkN88 said:

I think what’s happened is, mis-communication. 

They would have processed the refund within 48 hours. 

Once they have initiated it, it probably takes 3-7 working days to go back onto the card. 

Typical, companies with the communication skills of a Sheep.. I wouldn't mind but I'm the one who was diagnosed with a flippin' communication disorder in October 1999, and if I tell someone I'll do something in 2 days I'll bloomin' well do in 2 days.

[Deleted User]

woodbine said:

MrAllen1976 said:

Adrian_Scope said:

@MrAllen1976, I think it's very important to keep in mind that not all drivers will live in or be from the area and they're currently doing a difficult job, in challenging conditions. We've relied heavily on delivery drivers during lockdown (and even before) and I'm really glad (and grateful) they've continued working, despite the conditions.

I think using a sat nav when you're a driver is a good thing. What don't you like about people using them?

My postcode either doesn't come up on sat navs or directs drivers to the middle of a retail park nearby, so I always make sure to give detailed instructions in the box that asks for delivery information. It only takes a few seconds, is helpful to the driver and helps me receive what I ordered!

Thing is though, if someone has no idea where they're going and rely on the Satnav, there's been reports of people trespassing on private Farmland etc because that's where the bloomin' Satnav's took them.

do you have a link to any of these reports?

Google is your friend.

[Deleted User]

woodbine said:

During lockdown3 we have not been out of the house(literally) we have relyed on deliveries from asda/ iceland and on ocassion just eat, we have been extremely grateful to the drivers and every time we give them a small tip which they in many cases seem surprised to get.
I agree that mistakes do happen but so what? these are unusal times, we are all grateful for the hard work our doctors and nurses are putting in but there are also others that are doing sterling work and who do not deserve to be slagged off online.
Just one other point @MrAllen1976 you tell us almost daily that you are looking for a job, have you applied to just eat as you seem to think you could do a better job than those who are doing it?

I don't drive so I wouldn't be able to do it anyway.

[Deleted User]

woodbine said:

MrAllen1976 said:

woodbine said:

During lockdown3 we have not been out of the house(literally) we have relyed on deliveries from asda/ iceland and on ocassion just eat, we have been extremely grateful to the drivers and every time we give them a small tip which they in many cases seem surprised to get.
I agree that mistakes do happen but so what? these are unusal times, we are all grateful for the hard work our doctors and nurses are putting in but there are also others that are doing sterling work and who do not deserve to be slagged off online.
Just one other point @MrAllen1976 you tell us almost daily that you are looking for a job, have you applied to just eat as you seem to think you could do a better job than those who are doing it?

I don't drive so I wouldn't be able to do it anyway.

So you couldn't do a better job than those you are constantly moaning about?
@MrAllen1976  nuff said

On the contrary, if I drove I'd be much better because I actually know the local area without relying on the Satnav.

Oh and btw, you are going back on ignore.

Adrian_Scope

I won't be removing anything from this thread, but I will be closing it as I think the conversation has soured.

Thanks for sharing your experience @MrAllen1976. I hope all of the advice offered will help and you'll have better luck with deliveries in the future.