Announcement: the community's new look

chiarieds

Thanks, Poppy, yes have just posted on the forum. Gremlins in the works perhaps, tho it did seem somewhat odd considering one of my posts being successively 'moderated' yesterday evening, so I wondered.

Lisatho11987777

I still font receive notifications  I have to go the long way round and go through all the conversations 

Lisatho11987777

Don't 

poppy123456

All notifications are off for me too, never had them on. Last thing i want is my inbox filling with unwanted emails.

I have noticed something new which is very annoying. The last couple of days sometimes if i comment on a thread i can still see my comment in the box just like i'm still typing that comment, even though the comment has been posted. Clicking the back button doesn't help either because when i go back to that thread it still has my comment in the box. Very odd and not something i've ever noticed before.

Spoonbill

Also having notification issues: turned off most notifications maybe a week ago but system keeps sending out e-mails as if those were still on. Agree that a forum admin (IT) should look into these various gremlins.

Lisatho11987777

I am haveing the opposite @Spoonbill I am not getting any notifications at all 

pink_princess

Hi @Adrian_Scope

i like to new look mostly but I wanted to say a few things about the website firstly the good things I like how old is just two tabs at the top for categories and recent discussions.

 And most of all the purple and white combination works really well the thing that is a struggle is the contrast between the banners so you’ve got people on the banners but then you put text over that and it’s really bad contrast. But apart from this I would say I can definitely find things easily I am struggling with notifications though been into settings I’m not sure how to sort this out.

pink_princess

@Adrian_Scope Also when doing notification preferences at the top of a page or discussion for example if I want to be informed about our discussion and put it on my home page but also kept up-to-date when the new notification comes in I find I can’t take both it will only let me choose one choice. Also it would be nice to have a delete feature for notifications I can mark them all is red so they don’t get cluttered which is good but it just doesn’t look very clear to me I delete function would be good I like that there’s an edit function on the post so you can go back and edit them.

chiarieds

Hi @pink_princess - my thought was exactly the same as yours when I first saw the photographic banner with text on top, i.e. a poor contrast. Looking at it again just now, I notice the text box is transparent, perhaps it would be better if that was not so.

Lisatho11987777

I am getting all sorts of things going wrong don't get notifications I keep getting logged out some discussions disappear then come back never had any before now I have 

pink_princess

Hi @chiarieds and @Username_removed and @lisathomas50 sorry I’ve only just seen your comments now I wasn’t notified of them.

The banners need a complete redesign i think in order to be easier to read and more accessibility features to be added to the website for example different size text options large print text etc etc because of the dark mode that’s about it and I don’t really use that the first time I tried that was just not very good contrast at all you could even have more contrast options visually impaired users for example and yes I agree it’s a basic accessibility error even though we were asked for feedback on the new look some even tested the website etc etc but hopefully this will all get fixed in time. 👍

I also just wanted to ask how did you get co- production under your username as I’m also part of a group and I don’t have anything like that under mine name

I have actually emailed the community inbox many times about the same issues people seem to be having so it’s nice not to feel alone in those same ideas and I just feel like it must be very busy at the moment because I’ve not had a reply as quickly as normally with some of the issues I raised until I found this platform here about the website.

i’m sure everybody is trying their best 👍 I have my concerns about the accessibility but i’m sure that issues can be ironed out.

I also just noticed if you’re writing a post and want to cancel it and start again you can’t there is no like cancel button or anything you have to just delete it and write it out again.

also on a separate note an idea just popped into my head when looking at the categories on the forum we have one for rare and invisible illnesses and rare etc etc but my idea would be to have a bereavement category and also a seriously ill category as I’ve not seen anything on the forum about any of these and just thought it might be nice to get in there own space again just ideas as I was looking at the categories and thought something was missing its just idea and again it might make searching for these a little easier if they had their own categories. 

pink_princess

Also how do you reply under post like that? I always just start a new comment because I don’t really know how

pink_princess

hi 

Ok thanks and don’t actually have @Ross_Scope email tho 

chiarieds

Hi @pink_princess - it took quite a while before I got Community Co-production Group added under my username. Sorry, I can't remember how long. Are you a member of it, just unsure when you wrote you were also part of a group?

Yes, the banner was the first thing I noticed was wrong when I tested the new platform. There are still quite a lot of gremlins in the works that will hopefully get sorted; notifications seem to be a right bother.

pink_princess

Ok

pink_princess

I’d like to help get some of those problems fixed when they look for people to test the website but this time not just on putting things in the right categories but how it looks too.

Adrian_Scope

Thanks for your updates everyone.
We take the time to try to replicate and then report all these issues to our digital product team to see if we can resolve them internally and if not, we then report them on to our service provider.

We are working to resolve everything as quickly as we can (and a great many issues have been fixed since the original launch) but in some cases we're still waiting on bug fixes from our service provider to resolve some of the more significant or lingering issues.

Everyone's feedback is useful, but if you happen to be able to provide screenshots of issues you encounter - please do!

pink_princess

Hi 

Sorry again only just seen this as I don’t know how I’ve got my notifications are mixed up they don’t seem to be working anyway.

I just wanted to provide a screenshot of another issue the contrast in the text or lack of if that makes sense.

And another screenshot of the notification issued I seem to be having.

It will only let me choose one option when sometimes you want more then one choice. I did used to be notified by email on certain things but now everything seems to be a little hit and miss although I understand getting things fixed is not easy and takes time I thought I provide screenshots in the hope they be helpful.

Lisatho11987777

Hi I can tick all the boxes but doesnt make a difference  I don't get any notifications at all now it is annoying for me now because I keep missing things and I don't reply or don't see it all because I don't have time to scroll through everything I don't even know why it happend as everything was OK it hasn't been happening long I thought it was my phone but its not 

L_Volunteer

Hi @lisathomas50

Thanks for your response and for bringing this to our attention. Unfortunately, I am not the tech wizard so I am unable to fix it. However, I hope someone else sees your response who is able to help. In the meantime, I just wanted to apologise and say we hear you