Nimbus asking for evidence I don't have - has anyone else experienced this?

dannimc90

Hi All,

I'm hoping someone here might have come across something similar or can point me in the right direction.

I’ve been diagnosed with anxiety, and my doctor has documented the symptoms it causes. One of the key issues is that my anxiety is significantly heightened in busy environments, particularly when queueing. This escalation in anxiety causes debilitating migraines. When a migraine starts, I need to leave immediately before I become physically unwell, which means I can’t remain in queues or crowded situations for a prolonged period of time.

I applied for access support and provided medical documentation explaining this functional impact. However, Nimbus have responded saying they can’t take the documentation into consideration as it doesn’t show that I need a “significant amount of support” in relation to the access requirements requested. They’ve said they would need something like a benefit entitlement (PIP/DLA etc) or further documentation from a medical professional clearly stating the need for significant support.The difficulty is that I don’t claim PIP, DLA, or similar benefits, and I’m not asking for significant support. The only adjustment I’m requesting is not having to queue for a substantial period of time, as without that adjustment I’m unable to attend at all. I’m also not sure what else my GP could realistically provide beyond what’s already been documented.

Has anyone else experienced this with Nimbus or similar access schemes? I’m feeling a bit stuck and unsure what to do next, as I don’t know what additional evidence I’m supposed to provide.

Any advice or shared experiences would be really appreciated.

Mary_Scope

Hi @dannimc90 and a warm welcome to the community from me!

This sounds like a frustrating situation, what kind of evidence did your GP provide please? Was it just a diagnosis or did they provide a statement explaining that queuing specifically triggers migraines and makes it impossible for you to queue?

dannimc90

Hi Mark, thanks for your welcome.

My GP gave me a referral letter stating my symptoms and worries.

It specifically stated that my anxiety is heightened in busy places particularly queues which led to physical migraines.

That's not enough evidence. I'm not sure what else I can provide or what more I need my GP to state on the letter. Have you experienced anything similar?

Thanks

Catherine21

I just looked on Google and it said this a doctors note should be enough evidence with photo ID I'd write back and state you have a Doctors letter with your diagnosis on there

Kimi87

If it's a written rejection you've had from Nimbus, then it may be worth speaking to them on the phone for additional clarification and guidance.

dannimc90

Thanks All,

Mary apologies I called you Mark (auto predict)!

I tried calling but the phone lines specifically say only to use phone if you don't have access to email. I've responded by email so we'll see what they say. If they won't accept it then I'm at a loss as to what they will accept