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Hi, my name is tigs123! I'm worried that I should have asked or said something I didn't

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tigs123
tigs123 Community member Posts: 18 Listener
edited August 2022 in PIP, DLA, and AA
Hi Guys, I applied for PIP on the 19th May 2022, I sent back all evidence I could think that was relevant.  I contacted them a couple of weeks ago to see where I was in regards to my claim, and had a conversation about the struggle I would have in getting to an assessment centre.  They said I could have a telephone assessment, because of my my mobility issues.  I received a call today, not planned from the Independant Assessment people, who literally asked a three questions to eloborate on my claim.  At the end of the call I asked when my assessment might be, and they told me due to the evidence I provided I would not need an assessment, and that they would write report.  Now I am off telephone I am concerned that cause it wasnt a planned call, that I should have asked or said something that I didnt....  Please advise if anyone has been in this situation.

Thanks
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Comments

  • poppy123456
    poppy123456 Community member Posts: 57,023 Disability Gamechanger
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    Sounds like you’ve had a paper based assessment and they just needed to ask a few questions. When this happens they don’t usually give you an appointment date/time. 
    Once the report is written and returned to DWP the decision can take between 2-12 weeks.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • Tori_Scope
    Tori_Scope Scope Posts: 12,508 Disability Gamechanger
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    Welcome to the community @tigs123 :) 

    I can imagine it was pretty disconcerting to get an unexpected call! We've had a few people mention similar experiences on the community, and they also felt a little worried due to feeling underprepared. 

    As poppy123456 has said, it sounds like they just needed to ask you a couple of questions, but will mainly be looking at your forms. Are you happy with the evidence you provided in your forms? 

    National Campaigns Officer at Scope, she/her

  • tigs123
    tigs123 Community member Posts: 18 Listener
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    I think so, just concerned i should have said more 
  • james19o6
    james19o6 Community member Posts: 158 Courageous
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    @tigs123 I hope you are well. If you dont mind me asking are there any updates? As I had a paper based assessment too and feel the same like you. Still waiting.
  • tigs123
    tigs123 Community member Posts: 18 Listener
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    Hi James, I called DWP yesterday to give them more information, since I have had an appointment with my consultant.  They said I am in a pile awaiting a decision and I should hear in the next couple of weeks.  In the meantime he is going to send out report to me.
    James when did you apply ?

  • tigs123
    tigs123 Community member Posts: 18 Listener
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    Such a frustrating process, having said that I didnt return completed claim document and evidence until 26th June.  If I do hear in a couple of weeks I guess it will be quite quick
  • james19o6
    james19o6 Community member Posts: 158 Courageous
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    Morning @tigs123. Thank you very much for your useful respond. I hope everything goes well with your claim.
    My claim has been so so fast cant even explain. I started applying on 18th May this year and received a call 10 days ago from the independent assessment centre for a permission that my claim will be paper based. I asked her do you want me to answer any questions she said no. So my claim was fast and I was asked no questions at all. So not sure if that is good or bad as I am too overhelmed. So if the decision comes in the next few weeks. Then it will be four months only 🤷‍♂️
  • tigs123
    tigs123 Community member Posts: 18 Listener
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    Thanks for responding.  I hope its a good thing based on not having a thorough assessment, and trusting evidence sent.  Lets hope we both receive a positive outcome. Keep me posted.
  • james19o6
    james19o6 Community member Posts: 158 Courageous
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    @tigs123 I hope so and wish you all the best too. However, I have seen only one or 2 refused from paper based so I am sure we both will be fine. Lets hope for the best
  • james19o6
    james19o6 Community member Posts: 158 Courageous
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    @tigs123, Just wanted to update you. I have received my Assessment report yesterday and Have scored 17 points on Daily Living and 12 points on Mobility. Lets hope the decision maker agrees to it too.
  • tigs123
    tigs123 Community member Posts: 18 Listener
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    Hi James, lets hope they do go with your report.  I received a text this morning, saying I am being awarded PIP.  I havent received report or anything else yet.  I called PIP helpline judging by next payment amount I have enhanced for daily living and mobility.
  • calcotti
    calcotti Community member Posts: 10,010 Disability Gamechanger
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    tigs123 said: I havent received report or anything else yet.  
    You are only sent the report if you ask for it. You will get a decision letter confirming the award but what dates it has been awarded for.
    Information I post is for England unless otherwise stated. Rules may be different in other parts of UK.
  • james19o6
    james19o6 Community member Posts: 158 Courageous
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    @tigs123 Congratulations. I have received a text today too and it says that I have been awarded PIP. Checked with the Automated Line and I have received both Enhanced Daily Living and Mobility of £627.60. We both have positive outcomes. Really happy for you 😁
  • tigs123
    tigs123 Community member Posts: 18 Listener
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    Really happy for you too.  I spoke to customer services.  I think he said award period until August 2028.  But until I have physical proof being letter I cannot be certain.  Let me know how long your award period is, if you don't mind.
  • tigs123
    tigs123 Community member Posts: 18 Listener
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    One more thing i did request report to be sent to me.
  • james19o6
    james19o6 Community member Posts: 158 Courageous
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    @tigs123 thats good to hear. At least you dont need to worry about it anymore till to 2028. Tbh I didnt have a chance to speak to the customer service as no one answered I was on the line for 45mins. May call in the afternoon as I have a hospital appoitment now. However, on my report the Assesor has ticked the box of it states that "No requirement to arrange a review of this claim". So I guess I have to wait for the letter or call in the afternoon.
  • bg844
    bg844 Community member Posts: 3,887 Disability Gamechanger
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    @james19o6 Ticking this box can mean an 'ongoing' (10 years) award recommendation. I hope that is true for you :)
  • james19o6
    james19o6 Community member Posts: 158 Courageous
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    bg844 said:
    @james19o6 Ticking this box can mean an 'ongoing' (10 years) award recommendation. I hope that is true for you :)
    Thank you @bg844. So if you dont mind me asking just to confirm. Ongoing means in 10 years time they will request a review?
  • tigs123
    tigs123 Community member Posts: 18 Listener
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    Hi James, thanks for giving feedback.  I will keep my eyes out for the tick, however even if I have 6 years at this point I am happy.
  • bg844
    bg844 Community member Posts: 3,887 Disability Gamechanger
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    So if you dont mind me asking just to confirm. Ongoing means in 10 years time they will request a review?
    It really is down to the Decision Maker as I’m sure you’re aware. Ongoing in terms of PIP reviews means in 10 years time, a light-touch review will take place (no one knows how these light-touch reviews will take place as of yet although we know it won’t be the same as a normal PIP reassessment). Fingers crossed you get your letter soon especially with the recent strikes by Royal Mail.
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