NOT BEEN AWARDED TRANSITIONAL PROTECTION PAYMENT
I was sent a migration notice while I was in receipt of ESA . I made the application so I wouldn’t lose my current benefits. I had a notification today letting me know of the payments will be getting, but looking through these amounts that Universal Credit has wrote,I can see they have miscalculated as I was given different calculations from the help to claim helpline.They gave me a full list of the calculations I should be receiving….this included the transitional protection payment. But when Universal Credit did the calculations they said I am not entitled to the transitional protection payment.
I am now £180 worse off without the transitional protection payment amount.
I have wrote in my journal about this, but they have not got back to me. When I call the helpline, they can’t really help me apart from posting messages in my journal. This is really frustrating as I just want to speak to someone directly to find out why I’ve not been entitled to the payment.
will my transitional payment eventually get added on? Has anyone had similar experiences of this?
Comments
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Is the £180 precisely what transitional protection would be?
Did DWP say specifically you are not entitled to TP without giving a reason, or have you realised that yourself from the figures?
Other than DWP ineptitude, which we've all experienced!, the only thing I can think is did you apply before the deadline they gave?
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UC rely on multiple pieces of information from multiple places to calculate TP. This isn't always done in time for the first payment.
If you feel this is incorrectly missing you can write a note (using the payment option) on your Journal stating this. It should then be looked at by a specialist team.
Unfortunately beyond the UC helpline (which is little more than a call center with staff reading off a screen), there isn't a number you can call.
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Thanks for your responses,
I was told the transitional protection amount would be £232 by the help to claim helpline( citizens advice)UC did my calculations and said my previous benefits were the same amount so I’m not entitled to this , but it’s incorrect as I was getting ESA ( was in limited capability,disability premium) was getting £481 a fortnight on ESA.
I applied before the deadline date on the migration notice0 -
Yes it sounds like the previous ESA award hasn't translated over correctly so you are incorrectly missing Transitional Protection.
Hopefully someone acts on your Journal message soon and passes it onto the correct team to sort out for you.
You'll know this has been done as a letter will be added to your Journal stating the amount owed due to underpayment. Your statement for this month will be rewritten and a new version placed into Payments section along with the old version.
The money will then be paid within a few working days and next month everything should be correct.
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I have raised this with staff over the phone and have wrote messages on the journa and all I’m given is deadline dates for a reply but they seem to take weeks to apply. Do they backdate any money that I didn’t get in my first payment? I’ve heard stories that they overpaid and then take it from payments
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You haven't been overpaid, you've been underpaid.
As I advised, for an underpayment once it's been corrected you'll know this has been done as a letter will be added to your Journal stating the amount owed due to underpayment.
The money will then be paid within a few working days.
Your statement for this month will be rewritten and a new version placed into Payments section along with the old version.
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I left a message in the journal letting them know it’s not been added, I also called UC Friday afternoon and they said they have raised for my case worker to look into this and get back to me , I have 2 deadlines got a response the 1st may and the 28th April by 6pm.
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I’ve posted my own situation on a different thread but I’m in the same mess so you aren’t alone (the dwp obviously didn’t sort out the to problems like they claimed last year)
uc migration letters are now being sent in huge masses so I imagine this scenario boat will get pretty crowded soon.
Can only support one another and give advice to how we got things corrected (once we know of course)
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that’s strange
your Screenshot actually states your transitional protection is £0 but my uc statements don’t even include a TP subheading
So I don’t know what the hell happened during my managed migration to wipe out even the idea of tp in my case
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I recently swapped to uc but still get esa paid every fortnight separately from the uc . Have you not heard anything from esa
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I got a letter from ESA saying my ESA has now ended as im now getting UC. They sent a P45
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In this case, you were on a dual ESA claim, with both income based and contributions based ESA. That has now split into UC and New Style ESA.
Most people won't get New Style ESA when they migrate. They will only get UC.
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Please read through this thread (click on the purple text View Post) for an explanation.
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just to update, UC are still saying I’m not entitled to the Transitional protection payment so citizens advice are going to help me by doing a mandatory consideration. Is this always successful?
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Hi @lady87 thanks for keeping us updated. It's difficult to say, I see mixed results on here but it's good Citizens advice are helping, their knowledge will only strengthen your case.
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they’ve finally said I’m getting transitional protection and it’s getting paid with my first payment, BUT my housing element has increased but my element is £20 short since the increase does this mean I have to pay towards the rent now? Or could this be because the right amount might not of been calculated correctly yet?
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Do you mean your rent has gone up, but your Housing Element hasn't?
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the rent has gone up to £549 since increased but UC have only awarded me £529 for the housing element.
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When your rent increases you need to let UC know via your Journal (Report a Change, Where you Live and what it costs).
Did you do this after your rent went up?
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earlier this month I did receive a notification asking me for the rent increase, I put the new amount in, they are now saying they need to verify my housing element and that I’m a tenant at my flat. Until that they will be paying me rent directly even though I requested a alternative payment arrangement for this rent to go to landlord instead of me
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