Hello I'm carol ESA contact

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caz123Homecoming
caz123Homecoming Online Community Member Posts: 2 Listener
in Start here and say hello!

Two days and 14 hours I've spent trying to get through to them, need to tell them about change to my private pension, but had to put the phone down as my stress level were out of control talking to AI for hours is a joke what waste of time and money, is anyone else having problems with this department could really do with some advice

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  • W_Webster
    W_Webster Online Community Member Posts: 13 Connected

    May I ask roughly where you are in the UK? I have an e-mail address of the ESA Office in Montrose, Scotland. I usually go to her (Fiona) whenever I have an issue. If you are Scotland too, the e-mail address may help you too (asking Fiona to forward it to the right people, perhaps?).

  • Kimi87
    Kimi87 Online Community Member Posts: 6,079 Championing

    My advice, phone them on your mobile, give your personal details, keep saying "I need to speak to an advisor" each time the AI tries to engage, and have the phone beside you on loudspeaker so you can get on with something else while you are waiting to speak to someone.

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