Hi, my name is sparkies! Was told they cannot record my PIP assessment after giving my details

sparkies
sparkies Online Community Member Posts: 3 Listener
edited May 9 in PIP, DLA, ADP and AA

hi all hope I maybe able to help you but hoping I can get some real help with PIP so please all bear with me trying to get my story wrote as best I can

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  • sparkies
    sparkies Online Community Member Posts: 3 Listener

    hi all reference pip phone assessment can someone advise me

    I had an assessment a few weeks ago but on original letter it stated I can ask for it to be recorded so time of assessment the lady rang asked me for my name and date of birth for security to which I answered I then asked gor it to be recorded to be told I cannot do it now as I have allready answered questions my name and dob so they said I’d have to carry on

    Can someone advise is this true

  • Rosie_Scope
    Rosie_Scope Posts: 6,005 Scope Online Community Coordinator

    Hi @sparkies, welcome to the community ☺️

    Sorry to hear you had this experience with your PIP call. Did you ask for the call to be recorded ahead of time, or was it just when the call was happening that you asked?

  • sparkies
    sparkies Online Community Member Posts: 3 Listener

    Hi Rosie

    I asked to record it straight after giving my name and date of birth

    the letter appointment for the assessment just says if you would like to have this recorded as us at the time of interview

    nothing else discussed she rang as me for my name and dob I then asked could we record she said I was to late I needed to ask before I gave my details

  • Trevor_PIP
    Trevor_PIP Online Community Member Posts: 212 Empowering
    edited May 9
    https://forum.scope.org.uk/discussion/comment/1026229#Comment_1026229

    I have never had a phone assessment but I thought you had to give 48 hours notice to the assessment company that you want it recording? Sometime they don't have the equipment anyway. Try not to worry about it, I can't understand why the assessor didn't start again and recorded it, you had only given your name and DOB? It is possible they did not have the equipment.

    Keep us informed and ask for a copy of the assessors report or assessment report!

  • Nashota
    Nashota Online Community Member Posts: 33 Contributor

    You usually request to record in advance because they need to have everything set up on the day etc. So that's probably why they said no.

    In all honesty though when I recorded mine with permission, the HCP purposely mumbled so when you listened to the tape you can't even hear him properly anyway and not only that, he still told lies in his report.

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