Hi, my name is donian! Is the transfer from contribution based ESA to New Style ESA automatic?

Hi my wife is the main claimant was in the support group of what we believed was only income related esa. However after migrating to universal credit from esa we have been informed that my wife still gets contribution style esa. And this will be deducted from universal credit. However the contribution esa is supposed to automatically transfer to new style esa without my wife having to do anything. Yet she has had a phone call and now a letter saying she has to come in to the job centre to make a new claim for new style esa. In view i have tried to contact esa to find out what's going on but after so many phone calls holding for up to 1 and a half hours and not being able to speak to anyone. And any advise from Universal credit or citizens advise is to contact esa. If the transfer from contribution esa to new style esa is automatic then why is my wife having to be assigned a work coach when in the support group and asked that she will need to state why she cant work when she has already had a work capability assessment that put her in the support group.

Thank you kimo87. Yes I agree on the government official site it does state that transfering from esa contribution would be automatic. We did not know as with lots of other people that we received income related esa as a top up to contribution esa. My wife and I have already signed our claiment commitment on universal credit so why would she being in a support group already need to sign another commitment. Although the earlier person stated incorrectly that she did need to go into the job centre information however well intended when wrong can cause distress. It lucky that soneone who does know can give the correct information. My wife love her to bits has had 4 back operations alone with failed back surgery resulting in a horrible condition called adhesive arachnoiditis. And corda quina. She also suffers with so many other issues to many to mention but still thinks about putting everyone else other than herself first. My wife said in the state she's in she would still go in to show them what she's like. But the last time when she went to the work capability assessment the assessor said he had no idea why my wife was ever sent for the assessment and said for my daughter to take her home. Thank God for caring people.

Thank you kimi87, what i dont understand is that universal credit has sorted out our payment which includes the transitional protection and is now correct, why would it be necessary to have new style esa as a seperate payment anyway. I have read that you dont have to agree to claim new style esa as it is only taken off your universal credit payment anyway. If this is the case and my wife does not want to make a new claim or let it be stopped does that affect her universal claim. Thank you for all your help got more from yourself today than with anyone else from uc of citizens advice who try to help but have no idea when it comes to esa and transfering to universal credit. Lastly why dont the departments let people know about that claiments are on some firm of contribution esa and topped up by income related esa and that there is a further step needed to be taken to complete the transfer. But if my wife does receive a face to face appointment by letter and wants to receive a phone call how does she get in touch with esa if they dont answer the phone. I myself have phoned over 10 times last time waited 1hour 35 minutes with no answer. Sorry for all the questions but thank you for your help it is appreciated.