Worried about a message on my UC account about a review, any advice?

System
System Posts: 282 Online Community Programme Lead
in Universal Credit (UC)
This discussion was created from comments split from: UC / New Style ESA / Permitted Work / TP.

Comments

  • Rwbecca2020
    Rwbecca2020 Online Community Member Posts: 61 Contributor

    Could someone please get back to me?I am extremely worried about a message on my Universal Credit Journal,I have a telephone review appointment coming up?I asked what was I receiving this message for?Reply I got was to make sure I am getting the correct amount?My details have not changed?Then the person who sent the letter says to discuss your UC and also an allegation made,I am extremely worried but he told me nothing to worry about,please advise me?

  • Rosie_Scope
    Rosie_Scope Posts: 8,153 Scope Online Community Coordinator

    Hi @Rwbecca2020, I have created a new discussion so it is easier to find your replies. Unfortunately I made a mistake while moving over the comments, but OverlyAnxious' comment is here if you'd like to read it:

    https://forum.scope.org.uk/discussion/comment/1032796#Comment_1032796

    Sorry about that!

    While it's easier said than done, please try not to worry too much about the review. As OverlyAnxious mentioned, the call centre staff aren't always correct so it may be that there wasn't an allegation made at all.

    Hopefully they'll be able to explain what's happening in your phone call and all will become clear. Fingers crossed it all goes smoothly ☺️

  • Rwbecca2020
    Rwbecca2020 Online Community Member Posts: 61 Contributor

    Thanks so much for your reply?Anything to do with the DWP makes my anxiety go through the roof?My anxiety has gone through the roof and I can't eat xx

  • Rwbecca2020
    Rwbecca2020 Online Community Member Posts: 61 Contributor

    It's a Compliance Interview to check I am getting the correct amount?Also in my journal it says an allegation has been made,the guy said honestly nothing to worry about,o am doinf nothing but worry xx

  • Kimi87
    Kimi87 Online Community Member Posts: 8,600 Championing

    The compliance interview is standard, they are doing several million of them.

    Have a read through this thread:

    https://forum.scope.org.uk/discussion/125931/universal-credit-bank-reviews-frequently-asked-questions

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