Hi, my name is crusader62! Why didn't PIP arrange a phone call?

HI I missed unscheduled cold call from health professional regarding my pip claim .when phone back a recorded message said who they were and they would call back if they needed to,so I emailed them and the response was there conducting a paper review and seeking medical reports and they may call back , I don’t understand why they never arranged a phone call and secondly if it’s a paper review they may call back surely it’s important for them to contact me but why the cool reply
Comments
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With paper based assessments the calls are not scheduled because it is not a full assessment.
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hi kimi87 the thing is if I hadn’t of pinged an email id be none the wiser and I’m concerned they won’t phone back
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If the medical reports they are seeking contain enough information, they might not need to call back.
Paper assessments are completed with either minimal or no further input from the claimant.
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thank you kimi87 for your response and support
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