Hi, my name is crusader62! Why didn't PIP arrange a phone call?

crusader62
crusader62 Online Community Member Posts: 7 Listener
edited May 30 in PIP, DLA, ADP and AA

HI I missed unscheduled cold call from health professional regarding my pip claim .when phone back a recorded message said who they were and they would call back if they needed to,so I emailed them and the response was there conducting a paper review and seeking medical reports and they may call back , I don’t understand why they never arranged a phone call and secondly if it’s a paper review they may call back surely it’s important for them to contact me but why the cool reply

Comments

  • Kimi87
    Kimi87 Online Community Member Posts: 6,705 Championing

    With paper based assessments the calls are not scheduled because it is not a full assessment.

  • crusader62
    crusader62 Online Community Member Posts: 7 Listener

    hi kimi87 the thing is if I hadn’t of pinged an email id be none the wiser and I’m concerned they won’t phone back

  • Kimi87
    Kimi87 Online Community Member Posts: 6,705 Championing

    If the medical reports they are seeking contain enough information, they might not need to call back.

    Paper assessments are completed with either minimal or no further input from the claimant.

  • crusader62
    crusader62 Online Community Member Posts: 7 Listener

    thank you kimi87 for your response and support

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