Help - asked to attend a mandatory telephone call with UC, what is this about?

dolphins7
dolphins7 Online Community Member Posts: 49 Connected
edited August 2025 in Universal Credit (UC)

I have been asked to attend a mandatory telephone call with UC can anyone tell me what this could be

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  • dolphins7
    dolphins7 Online Community Member Posts: 49 Connected 
    Mandatory Telephone Interview has been scheduled for you on Friday 05/09/2025 between 2.00 - 2.20pm. Please note I cannot give a specific time and the call may take up to 30 minutes. The call will be from an 0800 number and it is essential that you are available for this appointment to ensure you are receiving the correct amount of Universal Credit. If your number has changed please update your claim prior to the review. If you cannot make the interview, please contact UC. Failure to make yourself available or if we can’t contact you may give rise to a doubt in your entitlement to Universal Credit and your payments may be suspended.

    Can anyone help with this i have claimed UC for almost 3 years and every 6 months i get this or something similar im beginning to think im being hounded

    I suffer from severe PTSD lifelong diagnosed

    I receive LWRCA and PIP

  • Kimi87
    Kimi87 Online Community Member Posts: 8,454 Championing
    edited August 2025

    It's probably a financial check, I have seen a few people that get these repeatedly, probably there is something about your finances raising a red flag - I see from your other threads you've had pension funds.

    https://forum.scope.org.uk/discussion/125931/universal-credit-bank-reviews-frequently-asked-questions
  • dolphins7
    dolphins7 Online Community Member Posts: 49 Connected

    I did have and declared this to them last year as it wasnt classed as savings or any ammount over savings i took in all my bank statement letter came bk disregarded for a year my daughter does everything for me i just feel ive worked all my life and my PTSD is from my work and ive been dragged into these calls around 6 times in 3 years i know people who have never had anything and lifelong on benefits when should i ask for FOI as im feeling veru hounded

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