Biographical phone call

I had one - it lasted about 15 mins. As well as verifying my identity he set up alternative payment arrangements and told me I could have an advance if I wanted and how to access this. I could ask any questions. He did phone early but asked if it was ok to continue or if I wanted him to call back. Incidentally, it wasn’t the named person my journal said was calling and I questioned him on this but he was part of the named person’s team!