ENERGY SUPPLIER

hass · August 23

Hi All.

Hope your all doing ok ?

Advise need .

Some time ago I had assistance from the disibility energy from scope.

But this was not helpful at all.

I am forever experiencing problems with the current supplier that I have been with since 2007 to date.

Some time ago they decided to bill all customers on a monthly basis this is where the problems arose.

Since then it has caused me lots of problems.

They seem to be billing me twice a month .

Previously I had told them to rectify this and not to send me any correspondence via post .

I am already subscribed to email.

I'm on the priirty service and have been told that they do not have meter readers out any more and have pressured me to having a smart meter in.

To make matters worse my credit rating has gone down .

This has caused me great anxiety .

I am more anxious now since social services have installed a panic alarm .

I've no idea how much this will cost.

I would much prefer quarterly billing

Many thanks

hass · August 23

Apologies for typo errors

Kimi87 · August 23

Credit rating is basically a made up number, I wouldn't worry about that at all unless you plan to take out lots of credit.

https://www.moneysavingexpert.com/credit-cards/what-is-a-good-credit-score/

Why do you prefer quarterly billing?

Have you looked into switching supplier?

You can use EDF's complaint process, if you are unhappy with their response or they don't respond within 8 weeks, you can then go to the Ombudsman.

There are advice agencies that can help.

hass · August 23

Thank you this has been my 4 complaint.

hass · August 23

How do I switch im utterly useless at this .

Kimi87 · August 23

If you aren't satisfied with the complaints outcome you can go to the Ombudsman, Ofgem.

A guide to switching

Don't know of any other suppliers offer quarterly bills now though.

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