Hi, my name is CD35! Care company billing me for the visit even though they didn't do anything.

CD35
CD35 Online Community Member Posts: 3 Listener
edited August 28 in Housing and independent living

My care company are scheduled to visit at 9:30 pm. A couple of days ago they called me at 11:20 am asking if I could be ready for 8:30 pm instead of 9:30 due to staffing issues, I agreed this would be ok. I have to do something personal before they come which takes me about 1 hour so I started doing this early. By 8:40 they hadn't arrived so I gave the office a ring, I was advised they were running late and would be at mine 9pm-9:15pm I said I'd have everything done by then. They turned up at 9:04. I have a keysafe but they just kept ringing the doorbell. I eventually had to answer the door. I told him I'd got everything done and he could just go home.

They're still billing me for the visit even though they didn't do anything.

If I hadn't answered the door he wouldn't have been able to scan the fob to say he'd arrived.

Can they still bill me and would I have been better not answering the door so he couldn't scan the fob?

Comments

  • Albus_Scope
    Albus_Scope Posts: 11,070 Scope Online Community Coordinator

    Heya @CD35 and welcome to the community.

    That does sound very annoying indeed. I believe legally they can still bill you as they're charging for the man hours and the person did turn up for the appointment as arranged. Usually there'll be a cancellation notice, sometimes an hour, sometimes longer. Did you expressly say they weren't needed when you called?

  • CD35
    CD35 Online Community Member Posts: 3 Listener

    I just said I'd have everything done.

    I have to give them at least 24 hours notice but they can just change it when they want. Ihad to rearrange my day for them.

  • CD35
    CD35 Online Community Member Posts: 3 Listener

    The person on the phone was foreign so wasn't easy having a conversation with them.

  • Albus_Scope
    Albus_Scope Posts: 11,070 Scope Online Community Coordinator

    Ok thanks for the clarification @CD35 unfortunately they can legally charge you for the time as you'd not given enough notice. It could be worth asking one of the care agency's managers for a chat about it, or raise it as an official complaint?

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