My first Universal Credit payment is wrong, can I have advice please?

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Comments

  • starwarsfanboy
    starwarsfanboy Online Community Member Posts: 13 Listener

    Thanks for your advice. Surprisingly I have another issue.

    On a post above I mentioned I'd received a letter about an over payment of about £900. I was overpaid income related ESA as my application took a while as I had my ID check at home which was postponed, and the date of my application too I think.

    The letter from DWP, Citizens Advice, and a couple of websites all said the money would be taken back in instalments capped at about £60, which would have taken 15 months to repay. I don't like being in debt so I paid the money back to DWP following the instructions on the letter, including using my NI number as a reference. I thought the matter was resolved. However, when my second payment arrived they had deducted the £900, so I've now paid it back twice.

    I'm a bit fed up with the whole process now, if I just wait will the money come back to me as an underpayment? It seems it should. If I need to appeal, what's the process please?

    Thank you!

  • Kimi87
    Kimi87 Online Community Member Posts: 7,160 Championing

    My recommendation would be to contact DWP Debt Management.

    They can arrange to repay you whether that is directly or through Universal Credit.