What are the telephone interview questions?

rosencrantz
rosencrantz Online Community Member Posts: 5 Listener
in Universal Credit (UC)

Can please tell me exactly the questions they ask in the telephone interview. For example My PIN doesn't work on my bank card and I am waiting for a new card so I can't give them an accurate balance…….will that matter

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Comments

  • Hopeless
    Hopeless Online Community Member, Scope Member Posts: 973 Pioneering

    No-one can tell you exactly as they ask different questions to different people to verify your identity. It’s based on information they have for you on their records

  • rosencrantz
    rosencrantz Online Community Member Posts: 5 Listener

    A nice lady rang me yesterday to say I had missed my appointment on Monday…….trouble was no one gave me an appointment on Monday so I couldn't miss an appointment I didn't have or been told about……could I? Does this happen a lot…………..?

  • Rachel_Scope
    Rachel_Scope Posts: 2,220 Scope Online Community Coordinator

    Oh that's odd @rosencrantz. Did they say if they'd sent you an appointment letter? Have they rearranged it?

  • rosencrantz
    rosencrantz Online Community Member Posts: 5 Listener

    She did not say they had sent a letter. I had my "migratory interview" (awful jargon……..the process took two hours!).I am now seeing the young lady tomorrow

  • OverlyAnxious
    OverlyAnxious Online Community Member Posts: 5,244 Championing

    Hi,

    They won't send paper letters for Universal Credit. Any appointments should show in the journal instead.

    (Unless you have a telephone claim - they might send letters for those)

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