We Need Your Help! What's Your Experience With Motability?🚗

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  • somebody_else
    somebody_else Online Community Member Posts: 6 Connected

    The trouble is, with more than 30 years of successive governments going out of their way to demonise people with disabilities, a large number of able bodied people agree with them.

    Stupid, daft or dangerous idea or not; they'll still vote Reform.

  • toffeeapples
    toffeeapples Online Community Member Posts: 7 Listener

    I got my first Motabliity car last year. Lovely car! However, the Volvo team where I got the car hasn’t been overly helpful. I ordered the car initially in green in March 2024, I ended up collecting a blue car, same model in July 2024.

    Despite being told, I’d be able to collect sooner than this. The colour change didn’t bother me but the team weren’t great with the handling of it all. I ended up contacting the owner of the garage who managed to tell me what was going on which was good.


    This being said, when I have called with concerns or questions about the car - I have been advised to call out RAC or if that doesn’t work to drive 30+ miles to said dealership so they can assess the car. However, if anything did need to be done to the car, I’d have to rebook and they would contact Motablity. It’s all a bit confusing for a first time Motablity user but thankfully, I haven’t needed any other assistance since.

  • jonyalex01
    jonyalex01 Online Community Member Posts: 3 Listener

    I’ve been using Motability for a while now, and overall my experience has been positive. The process is pretty straightforward once you understand how it works. The best part for me is the peace of mind — insurance, servicing, breakdown cover, and maintenance are all included, so you don’t have to deal with unexpected costs.

    That said, there are a few things worth keeping in mind. Some cars now require higher advance payments than before, and availability can be limited depending on the model you want. It’s always a good idea to compare different options before finalizing.

    If anyone is new to Motability, my suggestion is to be clear about your mobility needs and ask the dealer all the small questions — mileage limits, servicing schedules, what’s covered, and what isn’t. It really helps avoid surprises later.

    Overall, if someone wants a reliable and hassle-free way to stay mobile with predictable costs, Motability is definitely worth considering.

  • Wibbles
    Wibbles Online Community Member Posts: 2,952 Championing
    edited 1:39PM

    I always assumed that a Motability dealer would collect the car for servicing free of charge and return it afterwards. But not according to my local Lexus dealer, who told me "no such agreement has been made with motability" - even though I could not drive the 50 miles to the dealership.

    Hence no Lexus LBX will be seen at my house.

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