Mandatory Reconsideration

Hi everyone, I’m looking for advice about my PIP Mandatory Reconsideration.

I recently had my PIP MR refused, which I found out after calling them back after they tried to call me. The part I’m concerned about is how the MR was handled.

The DWP texted me on a Saturday afternoon to say they would be calling me the same day. I had no advance notice that a call was coming, and I didn’t expect any contact on a weekend as PIP normally works Monday–Friday.

I was unwell with sickness and caring for my daughter who was also unwell, so I didn’t see the text until later. My phone also did not show any missed call, but the MR team said they attempted to call twice and then made the MR decision the same day, because they only attempt to call twice and then make the decision anyway without my input.

They did not ask me why I missed the call or offer another opportunity to speak. The call handler I eventually spoke to simply said they “only try twice” and then make the decision anyway.

The MR decision was completed without giving me any realistic chance to clarify the points I raised in my MR, despite me challenging several descriptors and providing explanations.

I’m now waiting for the written MR notice so I can submit an appeal, but I wanted to check:

Is it normal for the MR clarification call to be attempted on a Saturday?

Should I have been given proper notice or another chance to speak?

Does the lack of fair opportunity to take the call strengthen my position for tribunal?

And is there anything I should be doing while waiting for the MR letter?

Any advice or guidance would be really appreciated, especially from anyone who has been in a similar situation.

Thank you.