Mandatory Reconsideration Call

I had put in a mandatory reconciliation because the report was factually totally incorrect. I had the insight to have it recorded and I have transcribed the interview and highlighted the glaring errors between the transcript and the final report. Today I had a call from the DWP and it was a lady saying to me that she will be looking at my case again she first asks if I was happy with the daily living component and do I want it looked at again which I said no because I was happy with the result then after a few questions she asked me if I would be happy receiving a large sum of money into my account. Is this a standard question and why would they be asking this question