Grocery deliveries

Delphi · January 26

It is a lifesaver that supermarkets deliver groceries now.

Does anyone know which supermarkets will deliver in bags?

I know there a conflict between being green and helping a person living with disabilities get groceries but I did think that exceptions would be made. Unloading a couple of crates isn't doable. Putting frozen food away and leaving anything else to do over time (maybe not even the same day) is the limit.

Specifically, I'm looking for supermarkets that deliver in London N8. Sainsburys outright refused to use bags.

Morrisons seem to have an issue where each order results in a fraud block on the card (been check & fixed umpteen times by the bank and there's no problem). This means the order just doesn't show up which isn't reliable enough for anyone, let alone a person living with disabilities.

Ocado is brilliant. Lovely, helpful delivery person and they will make the exception and use bags. Sadly, they are unaffordable!

Please share your experience and advice. Another emergency Ocado order is beyond affordable.

OverlyAnxious · January 26

This is one of the reasons that supermarket deliveries didn't work for me. I'm now reliant on a relative bringing my shopping and leaving it by the door for me to bring in when I feel up to it. But I know they won't be able to do it indefinitely.

Personally I found Ocado to be the best, they were the only ones to provide bags. I see neighbours getting deliveries from Tesco which definitely don't come in bags, and I'm 90% sure I've seen an ASDA delivery without bags as well.

Iceland may deliver in bags and are likely to be cheaper than Ocado, so it's worth checking with them.

Kimi87 · January 26

I believe Ocado is the only supermarket now using bags, Iceland (ordered online) is currently trialing bagless delivery in some areas, they say extra time for deliveries has been added & unpacking assistance is available.

Or in your area Iceland might be still with bags, but I think it's likely to end everywhere with a successful trial.

The other option is using Uber Eats, Deliveroo, Just Eat to order grocery items, they always use bags to the best of my knowledge.

onmylonesome · January 26

Asda don't use bags and Iceland in my area do use bags but charge £1.50.

michael57 · January 26

Ocado in bags send them back on next delivery for refund very good use by dates keeps the little lady happy if it smells OK I eat it I am a veggie tho

MissMarple · January 26

Depending on how many items you order and how friendly the delivery drivers are, you may be able to get them to move your order from the crates into bags that you provide. I usually transfer individual items from crates to bags by the door while the driver waits. There were a few occasions when I was too unwell to do so and the drivers (Asda and Tesco) happily did it for me. It took only two minutes. I don't know if this would work for you.

Mary_Scope · January 26

A warm welcome to the community from me @Delphi 😄

I see lots of our lovely members have shared their experience and advice so I won't add anything else today but it's lovely to have you here and I hope you your time on the community😊

Delphi · January 26

Chris75_, OverlyAnxious, Kimi87, onmylonesome, michael57

Thank you so much for the super-speedy replies. Lightening speed compared to trying to get a shop to answer a question (and even when they do they often answer the wrong question!).

You've cheered up my day by being there.

I'm new on here and was asking this question for my daughter, although we are both disabled (with very different conditions). We live too far apart for either of us to manage the journey and I feel totally useless.

Biblioklept · January 26

@Delphi All my groceries are delivered and the only one (out of Morrisons, ASDA, Tesco, Sainsburys and Ocado) that deliver with bags is Ocado 😕 OHHH Iceland do use bags but the range is limited, I only use them if I can't get a slot with anyone else and my cupboards are bareeee

With Ocado I find some of their prices quite reasonable, particularly if you shop around a little on the online store, their savers range is really good quality and cheaper than some of the 'cheap' supermarkets! But yeah some things just aren't available or only come in a premium range which isn't ideal. The dates and quality of what's delivered is always great though!

I agree with @Kimi87's suggestion of using deliveroo or uber, they always come in bags - be careful though some supermarkets (looking at you Sainsburys!!) charge wayyyy more on the Deliveroo app than direct from them

Delphi · January 26

Thanks.

I know what you mean about Iceland's range. Ocado seems the best bet, unless like you said, the cupboards are bare and no other market can help.

Delphi · January 26

MissMarple

Thank you. That's a good idea.

Delphi · January 26

Will have a look to see if she has a Coop nearby and find out. Thanks.

I'm using Asda at the moment but I live in a very different (rural) place, the drivers are eternally patient with me and I can unload out of their crates. My daughter is in London, lives on the 9th floor, and can't unload a crate at the moment.

Delphi · January 26

I wasn't crazy about her living that high up but London life is different!

I couldn't live in a city now but that's where the work is so needs must. She mostly manages to work from home with one day a week in the office (travel by taxi) but currently she can't do anything.

When I got to the point that I could only work from home my employer eventually managed to medically 'retire' me (mind you the pension scheme didn't agree to medically retire me!)

Delphi · January 26

It still is. Both my children live in cities because of work and neither think they will ever get near to buying a place. The prices are insane.

Zipz · January 26

https://forum.scope.org.uk/discussion/143497/grocery-deliveries

I use Tesco. I leave big blue IKEA bags in the porch ready for the delivery. All the drivers will fill them for me so I only have to haul them to the kitchen. Most drivers will carry them in for me.

Delphi · January 27

@Zipz Sounds like a fantastic service. I wonder if they'll do that in London where my daughter lives. I think they'd do that where I live but life's pace is slower where I am.

onmylonesome · February 14

https://forum.scope.org.uk/discussion/comment/1097276#Comment_1097276

I had a email from Iceland yesterday saying they wont be using bags anymore as of today but they will be giving the drivers more time at the delivery to help unloading the goods.

Rachel_Scope · February 14

That's good that they've been given more time to help unload @onmylonesome. Do they take the food to your kitchen or just to the front door?

Scooby222 · February 14

I've been using Ocado for years, shopping always arrives in bags and the drivers will always carry the bags into the house for you if you ask. I always ask them to put the bags onto the kitchen worktop, which makes it super easy for me to deal with. Then give the bags to the driver at your next delivery, and the cost of 10p per bag is refunded to your order total before payment.

The new ocado system allows you to check exactly what time your order will arrive as well, which is fantastic if like me you are slow to get to the front door.

rubin16 · February 14

I worked for Tesco as a delivery driver when I was around 19/20 while at college. (which is 15 years ago now). We were all vetted (Full DBS Checked) and was allowed to go into people houses and help unpack/put things away if need be (Depending on what the customer needed). I'm sure things have likely changed much over the years, they did used to use bags and you could click whether you wanted them or not, but I'm not sure if this has changed or not.

I loved that job, however my health declined and couldn't lift the crates up stairs anymore.

Rachel_Scope · February 14

Sounds like they're quite helpful then. I wonder if that's the case with all supermarkets?

I bet you met so many characters doing that job @rubin16. Did you have regulars?

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