Electric company
Hi all in January my electricity company gave me the wrong meter reading on there online advisor when i sent a picture of my meter which was a lot higher then it should of been, so since then I have tried to give the correct meter reading I have sent pictures of my meter at least 6 more times though January February and March, andnnumours phone calls, they have doubled my payment and are refusing to update my account with correct reading and they have blocked my online account so I can't do it, this is courseing me financial hardship and affecting my mental health which am under the doctor for since my daughter passed away I have tried to explain all this any advice would be appreciated thank you.
Comments
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Thank you need it sorting it's been weeks now and having to pay more then double I was paying is really hard x
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Unfortunately you can only go to the Ombudsman when you have exhausted the internal complaints process of the energy company.
Contact your energy provider and say you want to make a formal complaint.
Scope have a service which might assist
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Thank you
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