U C claim closed suddenly

LEEHANLON
LEEHANLON Online Community Member Posts: 3 Listener
edited March 24 in Universal Credit (UC)

My universal credit claim was suddenly closed today and I need some advise. The reason was too much capital in a house I wasn’t occupying ( equity of 50 k ). I vacated the property after falling ill and staying with my elderly parents whilst recovering from major surgery. I have returned to the property after 6 months away. I can no longer add messages to my uc account as it has been closed.. any advice would be great. Thanks in advance 

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  • Andi66
    Andi66 Online Community Member Posts: 1,380 Championing

    There should be a phone number you could ring. As not everyone has a journal account. Or try the jobcentre.

  • OverlyAnxious
    OverlyAnxious Online Community Member Posts: 5,795 Championing

    Hi,

    Unfortunately that is correct procedure for when capital exceeds £16,000. Owning property you do not live in counts as capital.

    You should now open a brand new UC claim. However, given your specific circumstances, it would be worth calling UC or your local Job Centre, or a local advice service, to see if you can get the old claim reopened first.

  • LEEHANLON
    LEEHANLON Online Community Member Posts: 3 Listener

    thanks for the advice

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