PIP pending case

I'm 53 have rumitoid arthritis in my feet which is getting worse  I applied for pip last September  after at least 5 weeks ,had letter they turned me down not enough points, I put in for a mandatory re consideration towards the 3rd week in October and I've still not heard anything to say they have awarded me pip,I've called them but because I already have a pending case , the automated message  basically says  there no need to call and to wait and I can't get to ask anyone, is there any I can  do , so I can talk to someone and find out what is going on!